Business Insurance Claim Reporting
Liability Telephone Reporting Guide
Account/Loss Information
- Caller's phone number and extension
- Caller's title and name
- Accident state (state where accident occurred)
- Subsidiary name and address
- Subsidiary mailing address (if different from above)
- Did the loss occur at the location address? (if no, address where loss occurred)
- Date and time of loss
- Full description of loss
- Parent company/insured's name
- Location code
- Policy symbol and number
Injuries
Were there any injuries?
If yes, provide the following information for each injured person:
- name
- business and/or home phone numbers
- address
- date of birth
- gender
- description of injury
- medical facility (if treatment received)
- attorney information (if represented )
Property Damage
Is there damage to the property of others? If yes, did the loss involve:
Building damage? If yes, provide the following information:
- name
- business and/or home phone numbers
- address
- description of damaged property
- Is the interior of building now exposed to outdoors and unprotected?
- Can the building be occupied?
- Is a written estimate or repair/replacement bill for damage available? If yes, amount.
- Attorney information (if represented)
Other/Contents damage? If yes, provide the following information:
- name
- business and/or home phone numbers
- address
- description of damaged property
- location of damaged property including address
- Is a written estimate or repair/replacement bill for damage available? If yes, amount.
- Attorney information (if represented)
Witnesses (names, addresses and phone numbers)
Contact Information
- Contact name and phone number, best time to contact and where to contact
- Additional notes/comments or customer specific information
