Business Insurance Claim Reporting
Property Telephone Reporting Guide
Account Information
- Caller's phone number and extension
- Caller's title and name
- Loss state (state where loss occurred)
- Subsidiary name and address
- Subsidiary mailing address (if different from above)
- Did the loss occur at the location address? (if no, address where loss occurred)
- Parent company/insured's name
- Location code
- Policy symbol and number
Loss Information
- Date and time of loss
- Full description of loss (include specifics of where it occurred such as warehouse, stockroom, department)
- Did the loss involve:
- Building (real property) damage? If yes, description of damage to building. Is any interior section of the building now exposed to the outdoors and unprotected? Can the building be occupied? Do you have a written estimate or repair bill for building? If yes, amount?
- Contents (personal property) damage? If yes, description of damage to contents. Do you have a written estimate or repair/replacement bill for contents? If yes, amount?
- Only glass or sign damage?
- Business Interruption?
- Witnesses (names, addresses and phone numbers)
- Authorities (name of authority and report/case number)
Contact Information
- Contact name and phone number, best time to contact and where to contact
- Additional notes/comments or customer specific information
Important
- Advise if any other insurance is available to cover the loss. If so, provide name of insurance company, policy number and items covered.
- If loss was caused by product defect, provide product information such as manufacturer's name, make, model and serial number.
