Catastrophe Response
We understand that catastrophic events can be traumatic. That's why we make sure we're ready to help our policyholders wherever and whenever disaster strikes.
Travelers has hundreds of specially trained catastrophe response experts located in every region of the country who are prepared to be deployed in 24 hours or less.
Our fleet of Mobile Claim Offices—fully functioning, self-contained mobile claim offices in custom-built RVs—can be easily accessed by customers so we can start helping businesses and homeowners in disaster areas immediately.
We can provide ClaimTM debit cards to customers to help with short-term living expenses when banks may be closed.
Multiple call centers located across the country with national call routing technology ensure our customers can report their losses any time, day or night, even in situations where local claim offices may be closed.
Or, you can report claims online any time of the day or night using our online loss reporting form.
Finally, Travelers' catastrophe management center, staffed by full-time catastrophe management professionals, allows us to coordinate our response activities in a controlled environment away from the disaster area.
From our company's beginnings more than 150 years ago, through the Great Chicago Fire of 1871, the 1906 San Francisco earthquake, the establishment of the insurance industry's first mobile claim headquarters in 1968 and the devastating weather events of recent years, Travelers has a proud history of being there when our customers need us most.
Today, we believe that our ability to respond quickly and effectively to our customers' needs when disaster strikes is second to none.
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