Gather the facts
Use the Workers' Compensation Telephone Reporting Guide as a reference.
Worksheets are provided for your convenience. It is not necessary to write answers to questions you know. The worksheet is a tool to help reduce the amount of time you are on the telephone.
Remember, the objective is to report the claim quickly. We need the employee's name, social security number and a description of the accident. Try to gather as much information as possible, but don't worry if you do not have the answers to each and every question.
Call the Customer Service Unit
When you call the toll-free number provided, you will be greeted on the telephone by a customer service representative who will complete the state specific notice of injury by asking you the necessary questions. The order of the questions will be the same every time you call.
The questions are grouped in three sections:
- General Questions
This section contains questions specific to you, your employee and the accident. These questions will be asked on every claim. - State-Specific Questions
If the jurisdiction requires data not covered in the general section, it will be covered here. - Additional Comments and Information
If you would like to provide additional information not covered elsewhere, the customer service representative will record this in a free form area.
Let Your Employee Know
Before you hang up, the customer service representative will give you a claim number. Using the claim number will help expedite handling the rest of the claim. Please include the claim number with all future correspondence, such as wage statements or medical bills. Please be sure to give this number to your employee.
