AUTO REPAIR
- Why use our direct auto repair service
- How our direct auto repair service works
- Choosing an auto repair facility
- Warranty information
- Rental car information
AUTO GLASS
- Why use our auto glass claim service
- How our auto glass claim service works
- Choosing an auto glass facility
- Warranty information
- Chips and dings
Direct Auto Repair Service Information
Why use our direct auto repair service
After an accident you expect your vehicle to be repaired promptly, by a conveniently located, quality repair shop. Unfortunately, the burden is often on you to find your own shop, obtain several repair estimates, and trust the shop you selected to provide quality repairs and guaranteed workmanship.
Travelers direct auto repair service offers you another option - a network of conveniently located repair facilities that offer a limited lifetime warranty for as long as you own the vehicle. We'll handle the details and paperwork so you can get back on the road.
How our direct auto repair service works
- Report your auto damage claim to our toll-free claim reporting number 24 hours a day, 7 days a week.
- A customer service representative will take all the necessary claim information to set up your claim.
- If you have not chosen a repair shop to complete the work, our customer service representative can provide you with a list of several auto repair shops within our direct auto repair service network.
- If you choose a repair shop within the network, the shop is authorized to begin repairs to your vehicle immediately.
Choosing an auto repair facility
A listing of all approved auto repair shops is available on this web site. Just click on "Find an auto repair/glass shop" on the Claim Services home page. Your Travelers agent can also provide a listing of shops close to your home or office. Many shops also provide driving directions.
Warranty information
If you choose to have your auto repairs completed by one of our approved auto repair shops, you will receive a limited lifetime warranty that covers any defects in workmanship for as long as you own your vehicle. Of course, you always have the option to select your own repair facility, however, the warranty is offered only at one of our approved auto repair facilities.
If you experience a problem with a completed repair, please contact your Travelers claim representative for assistance. The claim representative will work with you and the shop to resolve any issues related to your loss.
Rental car information
Many of our approved auto repair shops also offer on-site rental car arrangements and free rental car delivery. Please ask the shop for more information on this service.
Auto Glass Claim Service Information
Why use our auto glass claim service
The average driver experiences auto glass damage only once every seven years. So, it's no surprise you may not know where to turn to get fast, hassle-free, auto glass repair service. Travelers has a network of over 5,000 premier auto glass shops that can come to you to repair or replace your damaged auto glass. You'll receive a national warranty and a 100% satisfaction guarantee, and Travelers will handle payment directly with the shop.
How our auto glass claim service works
- Report your auto glass claim to our toll-free claim reporting number 24 hours a day, 7 days a week.
- A customer service representative will take all the necessary claim information to set up your claim.
- If you have not chosen a glass shop to complete the repair or replacement, our customer service representative can provide you with a list of several auto glass shops within our auto glass repair service network.
- If you choose a repair shop within the network, the shop is authorized to begin work immediately.
Choosing an auto glass facility
A listing of all approved auto glass shops is available on this web site. Just click on "Find an auto repair/ glass shop" on the Claim Services home page. Your Travelers agent can also provide a listing of shops with driving directions available for many locations. For your convenience, repairs can be completed at your home or office.
Warranty information
Our approved auto glass providers offer a national warranty and a 100% satisfaction guarantee.
Chips and dings
If you are a Travelers policyholder and have a chip or ding that does not require replacement of the glass, Travelers will waive your deductible, and the repair will be completed free-of-charge.
