We're here to help when it matters most.
Travelers Catastrophe Response Unit is dedicated to protecting your homes, cars and businesses in the event of any weather emergency 24 hours a day, 365 days a year. Put simply, Travelers Claim Services makes sure we're ready to provide instant, local response when our customers need it the most.
Catstrophe Response Team
Our Catastrophe Response Team includes over 100 highly trained claim professionals. Not only are they on call around the clock, they can be at a catastrophe site within 24 hours. Meanwhile, our full-time management team researches weather patterns, news, and current events to allocate resources even before a catastrophe occurs.
Mobile Claim Headquarters
The highlight of our nationally recognized catastrophe response service is our fleet of custom-built Mobile Claim Headquarters. These first-in-the-industry vehicles are ready to be dispatched at a moment's notice and allow us to serve customers in storm ravaged areas within hours. The Travelers team is often the first sign of hope people and businesses see in the midst of devastating circumstances.
Our catastrophe response vehicles were designed to be self-contained so that they can operate in places without electricity. Each one of our Mobile Claim Headquarters contains two generators, wireless and satellite technology, computers, databases, printers, and fax machines - everything necessary to instantly process claims in the heart of a natural disaster. Claim experts working from the vehicles have access to all the information they need to facilitate claim settlement, including: loss reports, coverage information and adjusters' notes. In many cases we can provide a customer with a personalized credit/debit card for instant access to cash and point-of-service buying power. Travelers Catastrophe Response Unit combines dedicated claim professionals with the most advanced technology to help provide immediate service to our customers after a loss.
