Report a Claim
You can report a claim 24 hours a day, 7 days a week by calling one of the following toll-free numbers:
When you call, one of our claim customer service professionals will talk to you about your loss and assign your claim to the most appropriate expert. The sooner you call, the sooner we can help. Please have as much information as you can available when you call so we can help you better.
Business insurance customers can also report claims online.
Back to Claim Resources
Claim Reporting Frequently Asked Questions
What information do I need to report my claim?
Depending on the type of claim you are reporting, different information will be needed. Typically, however, the kind of information we will ask for includes:
- Your contact information
- The name and contact information of any other involved parties
- Your policy info (if available)
- The type of loss you are reporting
- The date the incident occurred
- A description of the loss
- A description of any injuries
When you call to report your loss, Travelers claim professionals are trained to capture complete and accurate information so you can feel confident that the details of your loss will be obtained. And remember, the sooner you call Travelers to report your loss, the sooner we can help you get back on the road.
I don't have all the information needed to report my claim. What should I do?
You should report your claim to Travelers as soon as possible, even if you don't have all the necessary information. The faster you report your claim to us, the sooner we can start handling your claim. You will also be in contact with your claim representative throughout the entire claim process so you can always update information.
How long will it take to settle my claim?
The first step is up to you. The faster you report your loss to Travelers' toll-free claim reporting number, the faster we can begin handling your claim without delay. Each claim is different and therefore the length of time needed to settle your claim depends on many factors. The type of claim, severity of the damages and other circumstances will all determine the time it will take to settle your claim. Your Travelers claim representative will help you through each step of the process and can answer any questions you have about your claim.
How can I find information about my claim?
You can find information regarding your claim on-line. Just click on "Check the status of a claim". This site will give you access to your claim details, including your claim handler's name and telephone number.
In order to use this service, you will need the following information:
- Your Travelers claim number (a seven digit number given to you when the claim was reported)
- Your date of loss (the date your loss occurred)
