Direct Auto Repair Service Information
Why use our direct auto repair service
After an accident you expect your vehicle to be
repaired promptly, by a conveniently located, quality
repair shop. Unfortunately, the burden is often
on you to find your own shop, obtain several repair
estimates, and trust the shop you selected to provide
quality repairs and guaranteed workmanship.
Travelers direct auto repair service offers you
another option - a network of conveniently located
repair facilities that offer a limited lifetime
warranty for as long as you own the vehicle. We'll
handle the details and paperwork so you can get
back on the road.
How our direct auto repair service works
- Report your auto damage claim to our toll-free
claim reporting number: 1-800-238-6225, 24 hours
a day, 7 days a week.
- A customer service representative will take all the necessary claim information to set up your claim.
- If you have not chosen a repair shop to complete the work, our customer service representative can provide you with a list of several auto repair shops within our direct auto repair service network.
- If you choose a repair shop within the network, the shop is authorized to begin repairs to your vehicle immediately.
Choosing an auto repair facility
A listing of all approved auto repair shops is available
on this web site. Just click on "Find an auto
repair/glass shop" on the Claim Services
main menu. Your Travelers agent can also provide
a listing of shops close to your home or office.
Many shops also provide driving directions.
Warranty information
If you choose to have your auto repairs completed
by one of our approved auto repair shops, you will
receive a limited lifetime warranty that covers
any defects in workmanship for as long as you own
your vehicle. Of course, you always have the option
to select your own repair facility, however, the
warranty is offered only at one of our approved
auto repair facilities.
If you experience a problem
with a completed repair, please contact your Travelers
claim representative for assistance. The claim representative
will work with you and the shop to resolve any issues
related to your loss.
Rental car information
Many of our approved auto repair shops also offer
on-site rental car arrangements and free rental
car delivery. Please ask the shop for more information
on this service.
Auto Glass Claim Service Information
Why use our auto glass claim service
The average driver experiences auto glass damage only once every
seven years. So, it's no surprise you may not know where to turn
to get fast, hassle-free, auto glass repair service. Travelers
has a network of over 5,000 premier auto glass shops that can
come to you to repair or replace your damaged auto glass. You'll
receive a national warranty and a 100% satisfaction guarantee,
and Travelers will handle payment directly with the shop.
How our auto glass claim service works
- Report your auto glass claim to our toll-free claim reporting number:
1-800-238-6225, 24 hours a day, 7 days a week.
- A customer service representative will take all the necessary claim information to set up your claim.
- If you have not chosen a glass shop to complete the repair or replacement, our customer service representative can provide you with a list of several auto glass shops within our auto glass repair service network.
- If you choose a repair shop within the network, the shop is authorized to begin work immediately.
Choosing an auto glass facility
A listing of all approved auto glass shops is available on this
web site. Just click on "Find an auto repair/ glass shop"
on the Claim Services main menu. Your Travelers agent can also
provide a listing of shops with driving directions available for
many locations. For your convenience, repairs can be completed
at your home or office.
Warranty information
Our approved auto glass providers offer a national
warranty and a 100% satisfaction guarantee.
Chips and dings
If you are a Travelers policyholder and have a
chip or ding that does not require replacement of
the glass, Travelers will waive your deductible;
and the repair will be completed free-of-charge.
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