We're here for you.
At Travelers, we're committed to providing superior service and support. So when you have questions, comments or concerns, we want to hear from you. For your convenience there are a variety of ways to reach us. Just choose the one that works best for you.
Get a Quote:- Our quote line is available 8am-10pm EST Monday-Friday and 8:30am-5pm EST Saturday and Sunday. You can also obtain a quote by using our online quoting tool or contacting a local Independent Agent for assistance.
- Billing and Policy Service Questions
- Have a question about your bill? Need to add a car or driver to your policy? Our Customer Service Team is here to help from 8am-11pm EST, Monday-Friday and 8:45am-5pm EST Saturday.
- Report a Claim
- Report your auto, home and personal property claims by telephone or online through MyTravelers 24 hours a day, 365 days a year.
- Check Status of a Claim
- Looking for information on your claim? Our Claim Team is available 8am - 5pm, Monday - Friday local time to help or you can check your claim status online.
- MyTravelers.com Technical Assistance
- Having trouble logging into your MyTravelers.com account? Our technical team is here to help you from 8am - 11pm , Monday - Friday ET.
- For questions about your bill
- We are available Monday - Friday 7am-8pm EST for billing questions or you can make a payment by phone 24 hours a day. Please have your account and/or policy number and your banking information available. You can also visit us on-line at www.travelersepay.com to pay your bill or set up automatic recurring payments.
- Report a Claim
- Report your Business Insurance claims by telephone or online 24 hours a day, 365 days a year.
- Check Status of a Claim
- Looking for information on your claim? Our Claim Team is available 8am - 5pm, Monday-Friday local time to help or you can check your claim status online.
- Customer Advocacy
- Have feedback on your experience? Travelers values what you think of our products and services whether you are a lifetime customer or just getting familiar with our company. To share your feedback you can reach us 8am - 5pm EST Monday - Friday.
Company Directory- Employee Services
- The Employee Services Unit is available to handle benefits, payroll, employee policy and other Human Resources related questions from current employees and retirees.
Call Us:
For Individuals: Auto, Home and Other Personal Insurance:
Get a Quote:call 888.695.4625
call 800.842.5075
call 800.252.4633
call 800.252.4633
call 877.754.0481
For Business Insurance:
call 800.252.2268
call 800.238.6225
call 800.238.6225
General Information:
call 866.336.2077
Company Information:
call 800.328.2189
call 800.441.4378
Write to Us:
Personal Insurance payments:
Travelers
Remittance Center
One Tower Square, PLPBA
Hartford, CT 06183
Business Insurance payments:
Travelers
CL Remittance Center
Hartford, CT 06183-1008
Investor Relations:
Travelers
Attn: Shareholder Services
One Tower Square, 2MS
Hartford, CT 06183
Mail a complaint:
Travelers
Attn: Consumer Affairs
One Tower Square, 8MS
Hartford, CT 06183
Frequently Asked Questions
How do I make changes to my personal insurance policy?
How do I pay my bill?
How do I find info on my workers compensation claim?
How are we doing?
We value your feedback!
Feel free to call us and let
us know how we're doing.
Call 866.336.2077
Got an insurance question?
