Contact Travelers
Frequently Asked Questions
How do I get an insurance quote from Travelers?
For Auto, Home, and other types of Personal Insurance you can obtain a quote by contacting a local Independent Insurance Agent using our Agent Locator tool or by using our on-line quoting tool. Business Insurance customers can also use the Agent Locator tool to find a local Agent.
How do I get more information on the products you offer?
Information about our products for both your Personal Insurance and Business Insurance needs are available on our Web site.
What is MyTravelers.com?
MyTravelers.com is a secure Web site that gives Personal Insurance customers access to their billing, policy and claim information on-line. This Web site enables you to:
- Pay your bill
- Enroll in one of our automatic payment plans
- View your policy information
- Report your claim
- Check your claim status
How do I register for MyTravelers.com?
Personal Insurance customers can register their policy through the MyTravelers.com Web site. All you need is your 9 digit account number to validate your account.
What do I do if I can't access my MyTravelers.com account anymore?
If you forgot your User I.D. or password, you may reset them at www.mytravelers.com or call 877.754.0481 for assistance Monday through Friday 8am - 6pm ET.
How do I make changes to my personal insurance policy like adding or removing a car or a driver?
Making policy changes is easy! For contact information, please refer to your policy declarations page or call 800.842.5075 to speak with a Customer Service Representative.
What do I do if I haven't received my new auto insurance cards in the mail?
To obtain vehicle identification cards, please refer to your policy declarations page for contact information or call 800.842.5075 to speak with a Customer Service Representative.
Where do I locate my account number if I do not have my Personal Insurance policy?
Your account or policy number can be found on the policy declarations page, the monthly billing notice, or your vehicle identification card. If you are unable to locate this information, you may call 800.842.5075 to speak with a Customer Service Representative.
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Who do I contact if I have a question on my Personal Insurance bill?
If you have questions about your bill, please refer to your policy declarations page for contact information or call 800.842.5075 to speak with a Customer Service Representative.
How do I pay my bill?
When it comes to paying your bill, Travelers offers several options. Payments can be made:
- Automatically from your credit card or financial institution
- Online
- Over the phone
- By U.S. mail
Find the option that works best for you! Personal Insurance customers can log on to MyTravelers.com to choose the option that works best. Business Insurance customers can use our e-Pay site to set up electronic payments by accessing www.travelersepay.com.
How do I find information about my Personal Insurance claim?
The best way to get information on your claim is to contact the Claim Handler assigned to your case. You may obtain this information on-line by logging into the Check the status of a claim portion of our site. In order to do this you will need the following information:
- Your Travelers claim number (a seven-digit number given to you when the claim was reported)
- Your date of loss (the date your loss occurred)
You may also call our claim inquiry department at 800.Claim33 (800.252.4633) for assistance.
How do I find information on my Workers Compensation claim?
You may find information on the status of your Worker's Compensation claim through our dedicated site for injured workers at www.mywcinfo.com. You will need to know your claim number and accident date. If you have additional questions, you may contact the Travelers Claim professional assigned to your claim at any time. If you do not have that contact information, please call our customer service center at 800-238-6225; they will assist you in reaching the right person.
I was involved in an accident with someone who is insured by you; how do I file a claim?
Please call the Travelers Claim Reporting center at 800.CLAIM33 (800.252.4633). You will be asked to provide the other driver's name, license plate, phone number and insurance information.
I'm an independent insurance agent; how do I become appointed with Travelers?
If you are interested in becoming a Travelers agent, please complete a brief online questionnaire about your agency and we'll be happy to respond to you via phone or email.
What is your marketing communications policy? Who do I contact if I have feedback on your materials?
Travelers strives to create and place advertising and other marketing communications materials that reflect the company's leadership position and reputation. Accordingly, we carefully consider the implications of the association of the Travelers brand with other companies, media and channels of communications, and we carefully choose the content and placement of our advertisements and other marketing materials. We also strive to have appropriate monitoring systems in place to help ensure these policies are met and any communications which are inconsistent with this policy are addressed in an expedient manner
If you have feedback on our advertising or marketing communications materials please feel free to contact us.
I'm interested in career opportunities with Travelers; how do I find more information?
Visit our Careers Web site for up-to-date information on employment opportunities with Travelers.
How do I apply for a charitable contribution or sponsorship from Travelers?
Please visit Travelers.com/community for more information on Travelers charitable and sponsorship programs. Funding is available for organizations in Travelers' key cities of St. Paul, Minnesota and Hartford, Connecticut and in other select markets where Travelers does business.
How do I obtain proof of insurance for a mutual Personal Insurance client?
Please contact our Customer Service department at 800.842.5075 for assistance.
How can I give feedback on my experience with Travelers?
We'd love to hear from you! You may call our Customer Advocacy Team (866.336.2077) or email us to share your experiences with our employees, our products, or our Company.
What should I do if I can't find the answer to my question?
If you're not sure where to go or can't find the answer to your question, please use our email form or call our Customer Advocacy line at 866.336.2077. One of our Customer Advocacy Team members will get you to the appropriate department.
How do I get information on my life insurance policy, annuity, or 401k written through Travelers Life and Annuity?
Travelers Insurance Co. is not affiliated with Travelers Life and Annuity Co which was acquired by the MetLife Life and Annuity Company of Connecticut in 2005.
