Development Programs
Claim Professional Development Program
Additional Information
What's it Like to Work at Travelers?
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Do you like to help people? Do you want to go home at the end of the day knowing you’ve helped make a difference in the life of someone else? Travelers Claim Professional Development Program offers you the chance to make a career out of helping our customers when they need us.
Whenever a Travelers policyholder incurs a loss involving their home, auto, business or personal property, they rely on one of our 13,000 highly-trained Claim professionals to help them get their life or business back together. Claim professionals encounter issues involving auto, property, liability and workers compensation losses of all types on a daily basis.
Program Components
As a developing Claim professional, program participants will learn effective strategies for investigating, negotiating and resolving claims thoroughly, accurately and efficiently. Understanding what happened, estimating damage, determining what coverages apply and helping our customer through the process are fundamental to this role. Because we offer a wide variety of insurance products to both individuals and Fortune 500 businesses, there are always opportunities for program participants to learn new skills and grow throughout their career.
Training and Development
Participants will undergo a structured training program consisting of classroom training in our state-of-the-art Claim University facility, online courses and on-the-job training. Claim University contains eight classrooms, a 400-seat auditorium, a Property Lab containing two full-size, fully furnished residential homes complete with full mechanicals, a fully-stocked convenience store, an Auto Lab with more than 30 vehicles used to demonstrate various types of damage and the industry’s first Heavy Equipment Lab containing construction equipment, tractor-trailers and cranes.
In addition to Claim University, participants will be guided by mentors, especially as they learn to handle their initial claim assignments. Throughout their career at Travelers, participants will continue to build relationships with colleagues and increase their skills so they learn to confidently handle claims of increasing complexity and severity.
Requirements
- Undergraduate degree with a preferred GPA of 3.2 or greater
- Effective organizational, time management and multi-tasking skills
- Strong analytical and problem-solving skills
- Effective written and verbal communication skills
- Able to work independently and in a team environment
- Legally eligible to work in the United States
- Current/valid driver’s license required for some positions
- Able to travel to other locations for training as needed
- Willingness to embrace and embody our core values: integrity, discipline, accountability, teamwork, ingenuity and a customer-centric orientation
Suggested Majors
- Business
- Communications
- Liberal Arts
- Risk Management and Insurance
Locations
Positions are available in various offices across the United States.
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