Insurance Operations Leadership Development Program

The Travelers Insurance Operations Leadership Development Program (IOLDP) is a challenging four- to five-year rotational program that employs a curriculum designed to accelerate the development of future leaders in Operations. Participants receive on-the-job training, technical and professional development, enterprise-wide networking opportunities and senior leadership mentoring.

The goal of the IOLDP is to attract and develop individuals with diverse backgrounds and prepare them for responsible leadership positions in Operations. Program participants acquire business skills and competencies that include a strong technical foundation in business and technology, as well as high-level communication, critical thinking, problem-solving and leadership abilities.

Program components

The IOLDP offers rotational assignments across the enterprise combined with cross-functional projects, team committee work and a working relationship with senior management. Program participants experience a minimum of four one-year rotational positions in areas such as:

  • Account management
  • Accounts receivable
  • Agency administration
  • Claim
  • Enterprise research and market development
  • Information technology
  • Operational support
  • Policy services
  • Premium audit
  • Process engineering
  • Risk management information systems

Participants are exposed to actuarial, finance, product management and underwriting areas. Each rotation increases in level of responsibility and complexity, and participants are required to complete a rotation that involves managing employees.

Training and development

Required course work for participants includes technical training on topics such as insurance principles, actuarial principles, enterprise controls and risk management. In addition to theory, our course work includes industry- and Travelers-specific information. We also host speaker forums during which key business leaders provide updates on industry trends and company initiatives.


  • Undergraduate or graduate degree with a preferred GPA of 3.2 or greater
  • Must be able to travel and relocate
  • Ability to work independently and as a member of a team
  • Communication, collaboration and leadership abilities
  • Strong analytical and problem-solving skills
  • A change agent with self-awareness
  • Initiative and motivation to succeed with a focus on building a career
  • Involvement in school organizations and activities
  • Related work experience, including internships, is preferred
  • Legally eligible to work in the United States

Suggested majors

  • Business and technology
  • Business management
  • Economics
  • Finance
  • Industrial engineering
  • Liberal arts and sciences
  • Management engineering
  • Management information systems
  • Marketing
  • Mathematics
  • Operations and information management
  • Risk management and insurance
  • Statistics
  • Supply chain and operations


Positions are available in Hartford, Conn., and Saint Paul, Minn., with potential opportunities in a number of field office locations. Participants are required to complete at least one rotation in a field office location.

Summer internships

Our summer internship program provides qualified students with an excellent opportunity to obtain industry knowledge, receive valuable on-the-job technical training and learn about the many Travelers Operations professions. Interns are given challenging assignments where they have the opportunity to make an impactful contribution to the organization. Our interns are often considered as future candidates for our full-time program upon graduation from college.

How to Apply or back to Development Programs 

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