Claim is the largest division in Travelers, with thousands of Claim professionals in dozens of locations across North America, Brazil, Ireland and the United Kingdom. Our diverse employee population includes frontline claim handlers, medical professionals, attorneys, investigative specialists, engineers, accountants, system specialists and associated training, management and support personnel.
A significant part of our company’s business involves delivering on the promise made with every policy written and every premium accepted. That’s where Claim comes in. Whenever and wherever a covered loss occurs, we promptly respond with the right resources to meet our customers’ needs. Our skilled, knowledgeable Claim professionals act with honesty, empathy and dedication, ensuring each are committed to providing every customer receives with an unparalleled level of service.
We aim to treat our customers’ claims with empathy, efficiency and professionalism and exceed their expectations.
We strive to achieve this objective by attracting, develop and retain the industry’s top talent. We believe our employees are our greatest asset; their knowledge, skills and commitment to our customers help create and sustain a competitive advantage for our company.
With dozens of Claim Centers and additional points of service across North America, Brazil, Ireland and the United Kingdom, we are ready to respond when our customers need us. Our customer service call centers are staffed around the clock to ensure customers can report claims 24 hours a day, seven days a week. In addition, our national catastrophe management center provides operational and logistical support to our disaster response efforts.
Why did I choose Travelers? Because of the Claim leadership team. I thought that they were amazing leaders and I wanted to be on their team.Read more »