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Claim is the largest division in Travelers, with more than 13,000 employees in four countries and serving all 50 states. We have more than 70 Claim Centers and other customer touch points in the United States.
A significant part of the company’s business is delivering on the promise made with every policy written and every premium accepted. That’s where Claim comes in. Whenever and wherever a covered loss occurs, we respond with speed and the right resources to meet our customers’ needs. Our skilled Claim professionals act with honesty, empathy and dedication, ensuring each customer receives an unparalleled level of service.
Our goal is to build positive relationships with customers and to continuously exceed their expectations. We strive to achieve this objective by attracting, developing and retaining the industry’s top Claim professionals. We believe our employees are our greatest asset; their knowledge, skill and commitment to our customers help create and sustain a competitive advantage for our company.
Claim Centers focus on helping our customers by responding with speed, professionalism and compassion when claims are reported. We have 7,000 trained Claim professionals located in one of our Claim Centers or satellite offices. Click here to view a map of these locations.
Why did I choose Travelers? Because of the Claim leadership team. I thought that they were amazing leaders and I wanted to be on their team.Read more »