Auto appraisers provide accurate and unbiased estimation on repair costs for damaged vehicles. The inspections and damage estimates auto appraisers provide play a vital role in the accurate settlement with our insureds and claimants.
Appraisers are trained at our Claim University, to estimate a wide variety of automobiles, motorcycles, recreational vehicles and luxury watercraft. Appraisers work closely with Claim representatives to ensure accurate and timely settlements for our customers, and they work closely with our Special Investigations Unit to prevent fraud and criminal activity.
Appraisers spend the majority of their time in the field, enjoying an office-free work environment. Most appraisers work from a virtual location and are provided a home office set-up, as well as laptop computers, digital cameras and company vehicles.
Auto damage claim representative
Auto damage claim representatives investigate, evaluate, negotiate and resolve claims via phone in accordance with our best practices, office goals and state-specific regulations. Most claims will be low to moderate in complexity.
Auto field trainer manager
Auto field trainer managers coach and support new hires as well as existing auto damage appraisers to ensure high-quality, effective appraisal management and to develop the best technical resources in the insurance industry.
They provide resources and tools to develop appraiser technical knowledge and processes for damage evaluation, method of repair and negotiation. They analyze results and trends to identify areas of opportunity for auto re-inspections and participate in fraud deterrence and detection activities.
Auto liability inside claim representative
Auto liability inside claim representatives provide quality claim handling and exceptional customer service on assigned claims, while engaging in indemnity and expense management. They promptly manage claims by completing essential functions, such as investigation, damages development, evaluation, reserving, litigation management and disposition.
Auto technical specialist
Our technical specialists handle complex litigated claims in personal lines ranging from severe injuries to fatalities. Commercial lines complex claim handling includes breach of contract, sexual misconduct and trademark infringements.
The Claim customer service group provides the first point of contact for our customers to answer questions or assist in the event of a loss. Our customer service professionals strive to make our customers feel secure, respected, and cared for.
The Claim customer service area is a great place to join a great company.
We have locations in Houston, Texas; Buffalo, N.Y.; Orlando, Fla.; Fall River, Mass.; and the Hartford, Conn., area.
Claim Legal attorneys provide an array of services, including analysis of first- and third-party coverage issues, litigation of coverage disputes and other claims against the company, examinations under oath, training, drafting and review of policy language, anti-fraud and assistance with regulatory and compliance matters.
Claim Legal attorneys advise the company on reinsurance matters and strategic claim initiatives. They work with Claim professionals on significant cases and provide advice on management of counsel and legal expenses. Staff attorneys represent individual and business policyholders in a wide variety of litigation.
We have more than 650 attorneys in 60 offices throughout the United States handling cases for automobile, general liability, construction, construction defect, subrogation, product liability and workers’ compensation.
Associate managers/directors for Auto Physical Damage Claim, Auto Appraisal, Auto Subrogation and Property Claims are responsible for the daily operation of the Claim team.
This position focuses on local quality management processes, including strategy execution, report distribution, results analysis and plan implementation.
Associate managers/directors develop and implement process improvement strategies that impact payout, investigations, subrogation, structured settlement and litigation management. They also provide direction and technical guidance to the service center staff, and will manage four to eight unit managers.
Director of operations
Directors of operations support all lines of business in our Claim operation centers. Equivalent to an assistant vice president, this role is responsible for all financial aspects of the Claim field office operation.
This role works closely with all lines of business in the office, oversees census, budget and expense management and supports field product line managers in developing and coordinating business planning strategies and the integration of product line business plans/strategies. Directors of operations monitor quality, compliance and results of claim policies and procedures and manages a team of operations staff that includes unit managers and operations staff.
Unit managers provide overall leadership and direction to a team of five to eight claim handlers. They ensure appropriate deployment of resources to maximize productivity and effectively manage expenses.
Outside property claim representative
Outside property claim representatives analyze, investigate and resolve first-party property claims submitted by Travelers policyholders, including homeowners and businesses.
They perform field inspections of property losses, including scoping damages, taking photographs of the loss, writing estimates using Xactimate estimating software and evaluating the loss to determine coverage and possible compensation due to the policyholder.
Representatives use their customer service, writing, analytical, negotiation, time-management and problem-solving skills to effectively manage claim file inventory, write denial letters and other complex correspondence, set expense reserves, negotiate claim settlements, document files and provide excellent customer service. Representatives are also required to be on call and deploy for catastrophe duty.
Risk control specialist
Risk control specialists conduct specialty surveys at client locations to determine potential hazards and risk factors at the request of customers or to assist in underwriting/risk selection.
They document findings and recommendations to account executives and/or clients; consult with clients on ways to control hazards to reduce or prevent losses; serve as a technical resource to engineering generalists and account executives; and develop and provide technical training for customers and staff.
They are responsible for building and maintaining productive relationships with staff and clients. Risk control specialists also may conduct research for underwriters or clients on class of business, operations, OSHA issues or any other technical subject requiring similar analysis.
Travelers Investigative Services provides industry-first resources to detect and deter fraudulent claims. Our highly trained and experienced professionals are committed to a policy of a "zero-tolerance for fraud."
Using some of the most comprehensive technology available, we have the abilities and expertise to identify potential risks and combat fraudulent claim practices. Learn more about Investigative Services.
Nurse/medical case manager
Medical case managers are a critical part of our claims management team, helping provide medical management and medical consultation expertise. Medical case managers communicate with physicians, employers and injured workers to facilitate a safe return to work.
They assess the medical necessity and appropriateness of treatment, provide technical medical expertise to claim staff and work toward positively resolving workers' compensation, auto and liability claims. Qualified candidates must have a current relevant state nursing license, excellent written and oral communication skills and proficiency in all PC applications. Learn more about our medical case management opportunities.
Return-to-work case manager
Return-to-work case managers investigate and settle workers’ compensation claims. They contact injured workers, employers and medical providers to gather relevant information to assist in the investigation, evaluation and reserving of the claim.
They manage all accepted lost time claims to conclusion with an emphasis on file quality (including timely contact and proper documentation), maximizing internal nurse resources to deliver medical services to injured workers and returning injured parties to work.
Why did I choose Travelers? Because of the Claim leadership team. I thought that they were amazing leaders and I wanted to be on their team.Read more »