Featured Opportunities in Claim

Auto

Auto Appraiser  
Auto appraisers provide accurate and unbiased estimation on repair costs for damaged vehicles. The inspections and damage estimates auto appraisers provide play a vital role in the accurate settlement with our insureds and claimants. Appraisers are trained at our state-of-the-art facility, Claim University, to estimate a wide variety of personal automobiles, motorcycles, recreational vehicles and luxury watercraft. Appraisers work closely with Claim representatives to ensure an accurate and timely settlement for our customers. They also work closely with our Special Investigations Unit to prevent fraud and criminal activity. Appraisers spend the majority of their time in the field and enjoy an office-free work environment. Most appraisers work from a virtual location and are provided a home office set-up, as well as laptop computers, digital cameras and company vehicles.    

Auto Damage Claim Representative
Auto damage claim representatives investigate, evaluate, negotiate and resolve claims via telephone in accordance with our best practices, office goals and state-specific regulations. Most claims will be low to moderate in complexity.

Auto Field Trainer Manager
Auto field trainer managers coach and support the newly hired as well as existing auto damage appraisers within the region to ensure high quality, effective appraisal management and to develop the best technical resources in the insurance industry. They provide appropriate resources and tools to develop appraiser technical knowledge and workflow process for damage evaluation, method of repair and negotiation. They analyze overall results and trends to identify areas of opportunity for the auto reinspections and participate in fraud deterrence and detection activities.

Auto Liability Inside Claim Representative
Auto liability inside claim representatives provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity and expense management. Responsibilities include promptly managing claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management and disposition.

Auto Technical Specialist
Our technical specialists handle complex litigated claims in personal lines ranging from severe injuries to fatalities. Commercial lines complex claim handling includes breach of contract, sexual misconduct and trademark infringements.  

Customer Service

Call Center Representative
Call center representatives have strong customer service experience and excellent organizational skills. We are seeking entry-level to mid-level customer service professionals to work within one of our six call centers to telephonically assist those insured by Travelers. Our call centers are fast-paced work environments that foster individual growth and a team atmosphere. The centers are located in Houston, Texas; Jackson, Miss.; Orlando, Fla.; Windsor, Conn.; Richmond, Va.; and Buffalo, N.Y.

Legal

Staff Counsel 
Claim Legal attorneys provide an array of services, including analysis of first- and third-party coverage issues, litigation of coverage disputes and other claims against the company, examinations under oath, training, drafting and review of policy language, anti-fraud and assistance with regulatory and compliance matters. Claim Legal attorneys advise the company on reinsurance matters and strategic claim initiatives. They work with Claim professionals on significant cases and provide advice on management of counsel and legal expenses. Staff attorneys represent individual and business policyholders in a wide variety of litigation. There are more than 650 attorneys in 60 offices throughout the United States handling cases from inception through trial to appeal. Cases include automobile, general liability, construction, construction defect, subrogation, product liability and workers’ compensation.

Management

Associate Manager/Director
Associate managers/directors for Auto Physical Damage Claim, Auto Appraisal, Auto Subrogation and Property Claims are responsible for the daily operation of the Claim team. This position focuses on local quality management processes, including execution of the strategy, distribution of reports, analysis of results and implementation of improvement plans. Associate managers/directors develop and implement process improvement strategies that impact pay out, investigations, subrogation, structured settlement and litigation management. They also provide direction and technical guidance to the service center staff, and will manage between four and eight unit managers.

Director of Operations
Directors of operations support all lines of business in our Claim operation centers. This role is equivalent to an assistant vice president and is responsible for all financial aspects of the Claim field office operation. This role will work closely with all lines of business in the office and will oversee the census, budget and expense management activities. This position supports the field product line managers in developing and coordinating business planning strategies and the integration of product line business plans/strategies. Directors of operations are responsible for monitoring quality, compliance and results of the claim policies and procedures. In addition, this role will also manage a team of operations staff that includes unit managers and operations staff.

Unit Manager
Unit managers provide overall leadership and direction to a team of five to eight claim handlers including coaching, mentoring and development. They ensure appropriate deployment of resources to maximize productivity and unit cost and effectively manage expenses to help promote competitiveness in the marketplace.

Property

Outside Property Claim Representative
Outside property claim representatives analyze, investigate and resolve first-party property claims submitted by Travelers policyholders. In some circumstances policyholders are individual homeowners while in other cases the policyholders are corporate entities. Responsibilities include performing field inspections of property losses to include scoping damages, taking photographs of the loss, writing estimates using Xactimate estimating software and evaluating all relevant facts of the loss to determine coverage and possible compensation due to the policyholder. Representatives use their customer service, writing, analytical, negotiation, time management and problem-solving skills to effectively manage claim file inventory, write denial letters and other complex correspondence, set expense reserves, negotiate claim settlements, maintain file documentation, maintain quality standards and provide excellent customer service to meet the needs of the policyholders, agents and all internal and external customers. Representatives are also required to be on call and deploy for catastrophe duty. 

Risk Control

Risk Control Specialist
Risk control specialists conduct specialty surveys at client locations to determine potential hazards and risk factors at the request of customers or to assist in underwriting/risk selection. Responsibilities include documenting findings and recommendations to account executives and/or clients; consulting with clients on ways to control hazards in order to reduce or prevent losses; serving as a technical resource to engineering generalists and account executives; and developing and delivering technical training for customers and staff. They are responsible for building and maintaining productive relationships with underwriting and service teams assigned to commercial lines business, the broker/agent community, Claim, other loss prevention and engineering staff and clients. Risk control specialists also may conduct research for underwriters or clients on class of business, operations, OSHA issues, or any other technical subject requiring similar analysis.

Special Investigations

Fraud Investigator
Travelers Investigative Services provides industry-first resources designed to detect and deter fraudulent claims. Our highly trained and experienced professionals are committed to a policy of a "zero-tolerance for fraud." Using some of the most comprehensive technology available, we have the abilities and expertise to identify potential risks and combat fraudulent claim practices. Learn more about Investigative Services.

Nurse/Medical/Worker’s Compensation

Nurse/Medical Case Manager
Medical case managers are a critical part of our claims management team, helping to provide professional and technical expertise on all aspects of medical management and medical consultation. Medical case managers communicate with physicians, employers and injured workers to facilitate a safe return to work. They assess the medical necessity and appropriateness of treatment, provide technical medical expertise to claim staff and work toward positively resolving workers' compensation, auto and liability claims. Qualified candidates must have a current relevant state nursing license, excellent written and oral communication skills and proficiency in all PC applications. Learn more about our medical case management opportunities.

Return-to-Work Case Manager
Return-to-work case managers investigate and settle workers’ compensation claims. Their responsibilities include contacting the injured worker, employer and medical providers in a timely manner to gather relevant information to assist in the investigation, evaluation and reserving of the claim. They manage all accepted lost time claims to conclusion with an emphasis on file quality (including timely contact and proper documentation), maximizing internal nurse resources in order to deliver medical services to the injured worker and achieving a positive end result by returning injured party to work. The claim emphasis is on minimizing payout, maximizing quality and controlling costs through aggressively implementing and managing return-to-work strategies.  

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Careers

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Meet Charles, Claim Center Vice President

Why did I choose Travelers? Because of the Claim leadership team. I thought that they were amazing leaders and I wanted to be on their team.

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