I’ve come full circle at Travelers. I worked at Travelers years ago, first as something to the equivalent of a “girl Friday” in the actuarial department, and then as a senior health claims processor in the employee benefits department while I went to nursing school. Now I’m a Medical Case Manager.
As a Medical Case Manager, I assist the claims case managers in assessing medical information and treatment requests for medical necessity and appropriateness. I also coordinate medical treatment in an effort to return an injured worker to work. I enjoy the contact I have with the injured workers, as well as reviewing notes and information about the requested treatment.
Prior to joining Travelers as a Medical Case Manager, I worked for several years as a staff RN at a local hospital, a visiting nurse for a home care agency and an advice nurse on a 24-hour nurse line. My current position at Travelers is different from the jobs I’ve held in the past. That’s part of the reason why I find it so challenging and rewarding. I like that I can help secure the treatment that my injured workers require in order for them to get back to work.
The work environment at Travelers is professional, yet relaxed. Team work is encouraged. Everyone helps each other, and we all want to see each other succeed.
In the short time I’ve worked at Travelers, I’ve had the opportunity to take part in several events. I was a tour guide for the grand opening of the Travelers Claim University, participated in a health fair in Hartford and traveled to Florida for a week of training.
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