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For over 150 years, Travelers has helped American individuals, families and businesses protect their assets and recover from life's misfortunes. Throughout our history, we have grown our business by focusing on the needs of the customers we serve and treating them in a way that earns their trust. We understand that you want an insurance company that's easy to do business with, offers the products and services you need, and has friendly, caring people there to help when losses occur.
We're always looking for ways to provide the best customer service in the industry. Here are just a few of the steps we've taken in recent years:
... so much so that we've polled those who know best: our agents and customers, and we've asked for a report card. Your suggestions have been invaluable as we continue to build a customer-focused company. Thank you. We're always listening.
Watch customers tell their claim stories in their own words.Watch videos »