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Putting customers first

Customer Service

For over 160 years, Travelers has helped American individuals, families and businesses protect their assets and recover from life's misfortunes. Throughout our history, we have grown our business by focusing on the needs of the customers we serve and treating them in a way that earns their trust. We understand that you want an insurance company that's easy to do business with, offers the products and services you need, and has friendly, caring people there to help when losses occur.

Customer service in action

We're always looking for ways to provide the best customer service in the industry. Here are just a few of the steps we've taken in recent years:

  • Forming a Customer Advocacy Team to ensure that customers' questions and concerns are answered quickly and professionally
  • Opening Claim University, the best and most comprehensive facility of its type where our representatives receive the training they need to effectively help customers
  • Building a catastrophe response model that assures customers that we'll be there when you need us most
  • Establishing a prestigious award to honor and celebrate the contributions of our front-line service employees

We want to get customer service right...

... so much so that we've polled those who know best: our agents and customers, and we've asked for a report card. Your suggestions have been invaluable as we continue to build a customer-focused company. Thank you. We're always listening.

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