Claim

Getting your customers back to "business as usual."

Regardless of climate or circumstance, Travelers BoilerRe Claim’s main focus is getting your client back to full operation after an equipment breakdown loss. We understand that your client has unique claim handling needs; we use our expertise to develop customized solutions that work for them.

One-on-one support

Your designated claim professional will work with you to investigate your client’s claim and develop a process that drives results. In addition, our major claim case unit provides you and your client the extra support needed for the most complicated equipment breakdown claims.

Dedicated, local and fast claim resolutions

BoilerRe offers you and your clients a network of claim professionals dedicated exclusively to equipment breakdown claims. They are empowered with local decision-making authority and will work with you to closely manage your clients’ claims for a successful outcome.

Team effort and prevention focused

Our claim support managers, claim staff, risk control consultants and underwriters act as technical resources. We strive to identify risks, leverage technology and work efficiently to keep insurance costs as low as possible.

Working hand in hand with Travelers BoilerRe Risk Control

Many of your clients’ claims are also handled personally by a local risk control consultant. Because risk control consultants act as an additional technical resource, your customers’ may progress through claim investigations with greater speed and effectiveness.

Customized claim service plans

Managing claims may seem trying at times, but we minimize uncertainty by working with you to develop a claim service action plan to provide you and your customers peace-of-mind solutions on what steps we’ll take to respond to losses.  Travelers BoilerRe Claim listens to your needs in order to build a mutually agreeable claim process that best meets your client’s specific needs.

Claim training and tracking

Travelers BoilerRe Claim provides useful and easily understood training and management information to keep you up-to-speed on your client’s loss experience. We provide:

• Client-specific training to identify equipment breakdown claims
• Claim trending and large loss information
• Loss severity and stratification reporting
• Cause and result loss data
• Robust management reporting