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Frequently asked questions

Auto claim reporting and general questions

  • How do you calculate the repair cost for my vehicle?
  • Do you offer auto repair options?
  • I have damage to my specialty or heavy equipment vehicle. Do you offer repair options for my vehicle?
  • I wasn't at fault for the accident. How do I get my deductible back?
  • What if my vehicle is a total loss?
  • I think I've been the victim of auto insurance fraud? What should I do?

Claim reporting and general questions

  • What information do I need to report my claim?
  • I don't have all the information needed to report my claim. What should I do?
  • What happens after I report my claim?
  • How long will it take to settle my claim?
  • When can I expect payment?
  • How can I find information about my claim?
  • What does the term "subrogation" mean?
  • Where can I find the mailing address of a Travelers Claim Center?

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