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Frequently asked questions

At Travelers, we want to put your mind at ease by providing information to help you feel comfortable with the claim process. Here we've compiled a list of our customers' most common claim-related questions and their answers. And if your question isn't covered here, contact your Travelers claim professional. Remember, we're here to help you every step of the way.

Claim reporting and general questions

  • What information do I need to report my claim?
  • I don't have all the information needed to report my claim. What should I do?
  • What happens after I report my claim?
  • How long will it take to settle my claim?
  • When can I expect payment?
  • How can I find information about my claim?
  • What does the term "subrogation" mean?
  • Where can I find the mailing address of a Travelers Claim Center?

Need more specific info? Click on any of the following for additional FAQs:

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