Travelers claim professionals write your estimate using state-of-the-art software that takes into account local material prices and labor rates. Our estimating software is identical to software used by most restoration contractors, and our estimates are based on quality materials comparable to those found in your home before it was damaged.
You are not required to hire a contractor to complete the work. If you wish to do so, you are free to hire the contractor of your choice. We encourage you to check references before hiring anyone. Be sure your contractor is insured and bonded.
Replacement Cost Value (RCV) is the current cost of repairing or replacing a damaged or destroyed item with a similar one. Actual Cash Value (ACV) is the value of the damaged or destroyed item at the time of the loss. Generally, ACV is calculated as RCV minus depreciation.
Depreciation is the loss of value that occurs over time due to factors such as age, wear and tear, and obsolescence. If you have replacement cost coverage included on your policy, you may be able to receive additional money to cover the depreciation of these items. If this is the case, reimbursement may involve two or more payments — one for your initial payment based on the actual cash value of your items and then additional payment(s) once you repair and/or replace the damaged items and provide us with documentation.
You should report your claim to Travelers as soon as possible, even if you don't have all the necessary information. The faster you do so, the sooner we can start assisting you. Your claim professional will be contacting you throughout the claim process, so you will always have the opportunity to update information.
Shortly after reporting your loss, a Travelers claim professional will call you to discuss what will happen next and what your insurance policy covers. He or she will also answer any questions you have. For auto and property claims, the representative will usually set up a time to inspect the damage in person. Remember, your Travelers claim professional is there to be your guide throughout the claim process. We understand that most of our customers are not insurance experts, so we are here to help every step of the way.
Every loss is different, so the length of time needed to settle a claim varies. The time it takes to inspect the damages and investigate the claim will determine the time needed to settle your claim. Your Travelers claim professional will help you through each step of the process and answer any questions you have about your claim. Visit our Auto and Property What to Expect pages to learn more about the claim process.
First, we will review the facts of the loss to determine what happened and whether the loss is covered by your insurance policy. For damaged property or vehicles, this usually requires an in-person inspection. Once your claim professional determines whether the policy covers the loss, we can generally write you a check based on our estimate of the damages, either on the spot or soon afterward.
Simply contact us by phone at 800.252.4633 and choose Option 5. Live claim customer service professionals are available 24/7. To check the status of your claim online, click here. You will be able to obtain many claim details, including your claim professional's name and telephone number. To access the online site, you will need your Travelers claim number and the date your loss occurred.
Subrogation is a process in which Travelers seeks to recover funds on your behalf from the party responsible for the loss. Subrogation assigns blame where it belongs and ensures responsible parties are held accountable for their actions. Consider why your loss happened. What caused your faucet or toilet to leak? Why would a coffee maker catch on fire? We will be evaluating this information when reviewing the facts of your loss. It is this philosophy that allows us to recover payment from parties responsible for our customers' losses.
For specific information on your claim, including how to contact your claim professional and his or her mailing address, please use your claim number and date of loss to check the status of your claim. If you are a medical provider or looking for information on where to send documentation on workers compensation claims, please click here to find our workers compensation mailing addresses by state.
Key terms and definitions to help you clarify the claim process.Learn more »
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