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Property frequently asked questions

  • How do you calculate the estimate for my damages?
  • Do I need to hire a contractor?
  • What do the terms "Actual Cash Value" (ACV) and "Replacement Cost Value" (RCV) mean?
  • What is depreciation? When is it applied to my loss, and can I get any money back for it?

Claim reporting and general questions

  • What information do I need to report my claim?
  • I don't have all the information needed to report my claim. What should I do?
  • What happens after I report my claim?
  • How long will it take to settle my claim?
  • When can I expect payment?
  • How can I find information about my claim?
  • What does the term "subrogation" mean?
  • Where can I find the mailing address of a Travelers Claim Center?

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Claim Glossary

Key terms and definitions to help you clarify the claim process.

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Find contact information for your claim handler, your claim office, and more.

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