skip to main content


Water is one of the most common causes of property damage. Water damage may be caused by a severe storm which damages the exterior of your home. It can result from plumbing leaks inside the home, from groundwater coming in at the lowest level of your home, or a number of other situations.

Because water can travel through walls and ceilings, it takes a trained eye to understand where the water came from. Travelers claim professionals undergo extensive training to ensure they can determine the cause of your water damage.

If your home sustains water damage, you should take necessary steps to prevent additional damage from occurring.

  • If the damage appears to be caused by a leak in the roof, check from the ground for any obvious signs of damage, such as holes or missing shingles. If you determine that the roof is leaking, contact a roofing professional to ask about ways to cover the leaky area to prevent further damage until permanent repairs can be made.
  • If you suspect the damage may be caused by leaky pipes or fixtures, check for shut-off valves that can be closed. Move wet items to drier ground, if it is possible to do so safely, and use towels or a fan to clean up standing water on the floor. If the water can be removed using towels, it is generally not necessary to rent a dehumidifier or drying machine.
  • Be sure to save receipts from any temporary fixes for possible reimbursement.

After you contact us, one of our claim professionals will inspect your property and determine how the damage occurred and whether it is covered under your homeowner's policy.

Flood damage is not covered under a standard homeowner's policy; damage from floods or other groundwater penetration may be covered under a separate flood policy if you have purchased one.

After your claim professional determines that the damage is covered, he or she will provide you with a detailed written estimate of what needs to be replaced and what you can expect the repairs to cost.

Claim Process

Find out what you can expect from our Claim process

Learn more »

Preparing for
water damage

Learn what you can do to prevent events like these.

Visit site »

Tips for selecting a contractor

Learn more »

Share this page