Travelers Investigative Services
Travelers has the largest and most complete investigative unit in the industry. We have more than 250 trained experts who work closely with our claim professionals to identify and investigate suspected fraudulent claims. 75% of our staff has former law enforcement training, and 96% are field-based dedicated to outside investigative work.
Our philosophy is simple: strive to eliminate fraud and loss through innovative solutions by helping customers like you.
Our business units specialize in the following:
Travelers Investigative Services has 31 investigators, including former fire marshals and law enforcement professionals, located throughout the country and dedicated to fire investigation services.
Our investigators lead the industry in specialized training and identifying ongoing safety issues surrounding certain products. Our Fire Unit works closely with Travelers Risk Control to create a seamless method for investigating fires and explosions. Our panel of fire specialists will be available when your business needs them most, to investigate suspicious activity related to a fire and to ensure your claim will benefit from the best available technical and analytical services.
Our Forensic Analysis Unit builds upon dynamic technology to evaluate and improve current and future fraud detection patterns.
We serve as a liaison to other business groups throughout Travelers, as well as external industry groups, to be the first alert for emerging fraud trends. We play a major role in the investigation of increasingly sophisticated criminal activity and are always on the cutting edge of constantly evolving business technology, working tirelessly to help you and your business identify and deter fraudulent claim activity from this moment on.
Medical fraud increases premiums, co-payments and taxes that cost the industry billions of dollars each year.
That's why Travelers has developed one of the most sophisticated medical fraud investigations programs in the industry. Through continuous development and testing of new and innovative fraud identification systems, we work to detect fraud and abuse schemes and prevent them from happening to you and your employees. Our Medical Investigations Unit is committed to helping protect you and your employees from becoming victims of medical fraud schemes and abusive practices.
Our skillfully trained investigators actively pursue avenues of recovery 24 hours a day, 365 days a year for all inland marine and ocean-related losses your business may incur.
Our team will work tirelessly to ensure your business receives specialized investigative services for claims involving:
- Cargo theft
- Jeweler's block
- Art and antiques
- Heavy equipment
- Boat and yacht
Our close relationship with other regional Travelers Investigative Services personnel, claim professionals and clients like you helps us sustain successful outcomes when it comes to investigating theft and recovering cargo and other stolen property.
The Staff Counsel Investigative Unit works closely with our Staff Counsel Attorneys to identify critical information to help defend litigation against our policyholders.
Our team members are seasoned and experienced investigators who have demonstrated knowledge of legal processes, court systems, and civil litigation procedures. This knowledge allows us to recognize the needs of your business and to customize our product to your unique jurisdiction. Successful litigation management helps stop fraud in its tracks. We want you to keep your heard-earned money where it belongs, working for the good of your business.
Our surveillance team members and claim professionals work together to develop a customized investigative plan that enhances our ability to provide important, relevant information about an individual's outside activity.
Our investigators work with professional private investigation firms on a daily basis to guide and coordinate surveillance activities, achieving reliable results for a reasonable price. Once surveillance has been obtained, our professionals work to determine what follow-up investigation may be needed. All efforts are designed to provide our claim professionals the information necessary to achieve the right outcomes for your business claims.
At Travelers, we do our best to take the stress out of reporting insurance claims. Learn more from our insurance claim center.
The resources and workloads in our Staff Counsel offices are uniquely managed with the primary goal of providing excellent legal service and outstanding legal results.