Customer Stories

When things go wrong, you want an insurance company with the expertise to help. Travelers professionals can help you reduce risks and avoid losses, and help you recover when the unforeseen happens. From everyday mishaps to major catastrophes, Travelers helps our customers solve problems every day

Caring Service Makes the Difference

Caring Service Makes the Difference

Following a teen's auto accident, a Massachusetts family needs help at a stressful time.

The Reunion

The Reunion

Following a severe auto accident, a Travelers claim professional helps an Alabama driver find his lost dog.

We'll Be There When You Need Us

We'll Be There When You Need Us

Following an attic fire, a Texas homeowner is helped by a Travelers claim professional.

Rebuilding a Dream

Rebuilding a Dream

Following the total loss of his lakefront home to a lightning fire, an Oklahoma customer looks to Travelers for help.

Defending a Good Reputation

Defending a Good Reputation

After a New Jersey deli owner is sued over a slip and fall incident in his store, Travelers successfully defends his case and his good reputation in the community.

A Customer Returns

A Customer Returns

After leaving Travelers for a lower price, a Florida nursing home chain returns because of Travelers' workers compensation claim handling.

Great Claim Care

Great Claim Care

National auto repair chain celebrates successful return to work partnership with Travelers.

The Winning Combination

The Winning Combination

Small Wisconsin arcade game manufacturer's sole delivery truck is damaged before important new product launch; quick response by Travelers gets their vehicle back on the road in time.

Back in Business

Back in Business

New Mexico family restaurant fears for their survival after fire. Quick, compassionate service by Travelers claim professional helps them take the right steps to re-open quickly.

Good Service Creates Customers

Good Service Creates Customers

Pennsylvania driver is so impressed with Travelers Concierge CLAIM auto repair service that she switches to Travelers.

Compassionate Service Welcome

Compassionate Service Welcome

Maryland customer is devastated after violent home invasion and robbery; caring response by Travelers claim professional helps her through the ordeal.

The Road Back

The Road Back

Arizona customer's employee is injured in car crash; Travelers' compassionate response and skillful medical management helps her put her life back together.

We've Got Your Back

We've Got Your Back

Texas customer's employee sustains serious back injury at work; calm, competent response by Claim professional proves invaluable in helping the family through a difficult time.

Customer Service on Display

Customer Service on Display

Following pipe burst, Illinois company president fears for the survival of his manufacturing business. Travelers takes charge of the situation and gets operations up and running quickly.

Thanks to Travelers, We Are Open

Thanks to Travelers, We Are Open

Michigan family restaurant is targeted by slip and fall scam; Travelers' quick response and thorough investigative work helps bring perpetrators to justice.

Making a Safer City

Making a Safer City

Loss prevention and claim management partnership with Travelers helps growing Arizona municipality avoid accidents and reduce overall cost of loss.

Making a Safer School District

Making a Safer School District

Loss prevention and claim management partnership with Travelers helps West Virginia school district avoid accidents and reduce overall cost of loss.

Community Support

Community Support

Following sudden windstorm, Utah community association needs assistance coordinating repairs and answering residents' questions. Travelers Claim professional steps in to manage the situation.

Delivering Team Service

Delivering Team Service

The support of Travelers' Claim team is critical to New York family following serious fire at their home two days before Christmas.

Responsiveness With a Side of Caring

Responsiveness With a Side of Caring

Following the devastating tornadoes of 2011, an Alabama restaurant begins the recovery process with the help of Travelers.

Here and Gone

Here and Gone

Following the devastating tornadoes of 2011, an Alabama property owner begins the recovery process with the help of Travelers.

A Return to Calm

A Return to Calm

Following the devastating tornadoes of 2011, the minister of an Alabama church begins the recovery process with the help of Travelers.

Just One Call

Just One Call

Following the devastating tornadoes of 2011, an Alabama family begins the recovery process with the help of Travelers.

A Place to Call Home

A Place to Call Home

Following the devastating tornadoes of 2011, an Alabama family begins the recovery process with the help of Travelers.

In It Together

In It Together

Following the devastating tornadoes of 2011, an Alabama family begins the recovery process with the help of Travelers.

Surviving the Lawsuit

Surviving the Lawsuit

Facing a lawsuit, a Colorado nonprofit and its directors avoid financial disaster thanks to Travelers.

Saving the Railroad Museum

Saving the Railroad Museum

Faced with a demand to vacate their site, Travelers helps a railroad museum negotiate the time they need to relocate.

On a Safer Road

On a Safer Road

After working with Travelers to adopt a fleet telematics system, a New York manufacturer saw a decrease in accidents, claim costs and lost time - and their executives can rest easy knowing they're helping keep their drivers safe.

Making Good Vibes

Making Good Vibes

With three customers involved in a complex and risky construction project in downtown Ithaca, NY, an experienced construction broker brought in Travelers construction risk control professionals to help avoid damage to nearby structures.

Message Received: Safety First

Message Received: Safety First

Travelers loss prevention and claim management resources help a satellite technology manufacturer develop a world-class safety program to increase production and reduce injuries and overall cost of loss.

Reaching New Safety Heights

Reaching New Safety Heights

Travelers loss prevention and claim management resources help a unique construction company implement a best-in-class safety program to protect their employees.