What To Expect After Reporting Your Auto Claim
Get an Estimate
You’ll need an estimate of your vehicle’s damage. There are a few ways to do this and your Claim professional can guide you on the best approach for your particular loss.
Some options for an estimate include:
- The repair shop of your choice
- Visiting a shop that participates in the Travelers Direct Repair Program
- Travelers Photo Capture for Auto, which allows you to send us images of your damage
- An on site inspection by a Travelers appraiser
Have Your Vehicle Repaired
If you choose to have your vehicle repaired, your next step is to decide on a repair shop.* Your chosen repair facility and your Travelers Claim professional will work together while your car is being repaired. For example, it’s not uncommon for additional damage to be found while repairs are being made. The shop will make note of the additional damage and contact your Claim professional before repairing any damage not included in your estimate. Your Travelers policy provides the replacement of damaged safety-related items (e.g., airbags and tires) with new ones.
Please refer to the New Jersey Decision Point Information for injuries in New Jersey.
If you learn your vehicle is a total loss after receiving your estimate, click here to learn more.
Still have questions? Contact your Travelers Claim professional.
* You have the right to choose where your vehicle will be appraised (depending on your state) or repaired.
Get a brief description to help you understand how Travelers claim payments are typically determined and how deductibles are applied.
If you’ve been asked to take a picture of your vehicle’s damage, here is what you need to know.
Learn how we calculate depreciation and how to submit a request for recoverable depreciation.