Homeowner Water Mitigation Guidance

If the loss involves ruptured plumbing

• If safe to do so, the water can be turned off. In some cases this may be the main water line located by the street or shut offs within the home.
• If you have concerns with your gas or electricity, you should contact your utility company directly.
• Proceed with the repair of the ruptured plumbing.
• Please retain any pipes, hoses or parts involved with the leak and provide them to your Claim professional along with a copy of the repair invoice.

Building Damage

• Take photos of the damage.
• Prevent the growth of mold by removing and disposing of all wet building materials, such as carpet, padding, sheetrock, insulation.
• Those portions of the walls and ceiling that are still wet should be removed.
• If the home is pre-1980 you should not remove or disturb any building materials if they are known to contain asbestos.

Contents Damage

• Take photos of damaged personal property.
• Create an inventory of all damaged items to include, make, model, brand, age, and condition.
• Clean items that are salvageable (e.g., clothing, linens, hard goods) as soon as possible.
• Prevent the growth of mold by drying or removing wet items from the home.
• Do not dispose of any damaged property unless you speak to a Claim professional.

If mold is present

• Contact a professional mold remediation vendor.

Temporary Housing

• Contact your Claim professional with any questions on additional living expenses.

Repairs

• Protect your property from further damage.
• Do not make any permanent repairs until you speak to your Claim professional.