Homeowner Water Mitigation Guidance

General

• Make a list, take photo(s) and/or video of damage prior to clean-up, if feasible. 
• Please protect your property from any further damage.
• Please save all your emergency repair/expense receipts.

Building Damage

• If safe to do so and feasible, clean up any standing water or wet carpets. If necessary, contact a professional cleaning service.
• It is important for your Claim professional to view what may have caused the loss or damage.

Contents Damage

• Take photos of damaged personal property.
• Create an inventory of all damaged items to include, make, model, brand, age, and condition.
• Clean items that are salvageable (e.g., clothing, linens, hard goods) as soon as possible.
• Prevent the growth of mold by drying or removing wet items from the home.
• Do not dispose of any damaged property unless you speak to a Claim professional.

If mold is present

• Contact a professional mold remediation vendor.

Temporary Housing

• Contact your Claim professional with any questions on additional living expenses.

Repairs

• Protect your property from further damage.
• Do not make any permanent repairs until you speak to your Claim professional.