Homeowner Water Mitigation Guidance
Use the helpful tips and guidance on losses involving catastrophic winter weather events in which mitigation contractors are not readily available. You should take proactive measures to protect your property from further damage.
Below are some examples of guidance for water damage.
If the loss involves ruptured plumbing
- If safe to do so, the water can be turned off. In some cases this may be the main water line located by the street or shut offs within the home.
- If you have concerns with your gas or electricity, you should contact your utility company directly.
- Proceed with the repair of the ruptured plumbing.
- Please retain any pipes, hoses or parts involved with the leak and provide them to your Claim professional along with a copy of the repair invoice.
- Take photos of the damage.
- Prevent the growth of mold by removing and disposing of all wet building materials, such as carpet, padding, sheetrock, insulation.
- Those portions of the walls and ceiling that are still wet should be removed.
- If the home is pre-1980 you should not remove or disturb any building materials if they are known to contain asbestos.
- Take photos of damaged personal property.
- Create an inventory of all damaged items to include, make, model, brand, age, and condition.
- Clean items that are salvageable (e.g., clothing, linens, hard goods) as soon as possible.
- Prevent the growth of mold by drying or removing wet items from the home.
- Do not dispose of any damaged property unless you speak to a Claim professional.
If mold is present
- Contact a professional mold remediation vendor.
- Contact your Claim professional with any questions on additional living expenses.
- Protect your property from further damage.
- Do not make any permanent repairs until you speak to your Claim professional.