Claim Management

Travelers understands the importance employers place on effectively managing claim costs to help the long-term success of their business. Travelers claim professionals have deep knowledge of the energy industry and the unique exposures our customers face every day. Whether a claim involves a worksite injury or tractor trailer overturn, our claim professionals are committed to delivering prompt, efficient, knowledgeable service to help resolve claims as quickly as possible and keep medical costs down. We also have bilingual staff and resources available to assist Spanish speaking customers.

Travelers has more than 75 claim centers and 12,000 Claim Professionals located throughout the country.

See below for Travelers Claim service highlights that help the energy industry get back to business quickly after a loss.

Specialized claim expertise and resources

  • Specialized knowledge for turbine and solar farm development claims from dedicated general liability and construction defect claim professionals, with an emphasis on enforcing risk transfer and proactive subrogation against responsible parties.
  • Specialty and Heavy Equipment Division – Job-site appraisals on a wide-range of equipment, including cranes (our appraisers are I-CAR® and ASE certified)
  • Products Liability claim expertise – critical for wind and solar manufacturers
    • Forensic laboratory, specializing in wind and solar accident reconstruction
    • Severity claim specialists understand jurisdictional nuances
    • Specialized claim units focus on mass torts, and catastrophic losses
  • Travelers Investigative Services – team of special investigators actively pursue avenues of recovery 24 hours a day, 365 days a year for all cargo and other specialty losses
  • Management liability claim expertise to resolve shareholder, competitor, regulatory, employment, ERISA or other Management Liability litigation

Travelers Medical AdvantageSM – integrated cost-management solutions designed to lower total cost of risk in the future

  • Medical is the largest portion of casualty loss costs. Travelers’ investments in industry-leading medical management capabilities and expertise have contributed to workers compensation results that outperformed the industry by an average of 10 points on a calendar year basis over the last five years.  Source: Travelers WC Combined Ratio vs. Industry (AM Best - 2008-2012).
  • Travelers' specialized claim handling model, TravComp® assigns key parts of the claim process to Travelers Claim Professionals, each focusing on their own role. TravComp also uniquely co-locates our in-house nurses with our claim professionals, who together handle claims requiring specialized medical management. We have over 550 Travelers nurses who lend their medical knowledge to the resolution of claims.
  • Catastrophic case management resources ensure appropriate treatment for seriously injured workers – important for fall from heights exposures during wind, solar and utilities installations or injuries at a well site.  In-house nurses and physicians work closely with our vast Claim department and provide medical expertise which helps minimize days out of work.
  • Industry-first injured employee website, myWCinfo.com, provides secure access to payment details and reference material to help injured employees understand the  workers compensation claim process and minimize days out of work.

Additional resources:

 

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