We're here for you
At Travelers, we're committed to providing superior service and support. So when you have questions, comments or concerns, we want to hear from you. For your convenience there are a variety of ways to reach us. Just choose the one that works best for you.
Billing and Policy Service Questions
Our Customer Service Team is here to help 24 hours a day, 365 days a year.
Go to MyTravelers®
Report a Claim
Report your claim by telephone or online through MyTravelers® 24 hours a day, 365 days a year.
Report a claim online
Check Status of a Claim
Looking for information on your claim? Our Claim professionals are available to help Monday - Friday, 8am - 5pm (local time).
Check status online
MyTravelers® Technical Assistance
Our technical team is here to help you Monday - Friday, 8am - 9pm ET.
Select Option 3 in the phone menu