Report a Claim
Experiencing a loss is stressful, but reporting it right away is the first step. Whether you contact us online or by phone, we're ready to help at any time.
Claims for Individuals
Claims for Businesses
For auto, property, general liability, specialty, and workers compensation claims:
Call us at: 1.800.238.6225
For other business claims:
National Accounts Claims: 1.800.832.7839
Constitution State Services Claims: 1.800.243.2490
Construction Claims: 1.877.828.4132
Kidnap and Ransom Claims: 1.713.918.6401
Bond & Specialty Insurance claims: Get contacts
Commonly asked reporting questions
What information do I need to report my claim?
The information needed will depend on the type of claim you are reporting. Typically, however, we will ask for:
- Your contact information
- The name and contact information of any other involved parties
- Your policy info (if available)
- The type of loss you are reporting (auto, home, etc.)
- The date the incident occurred
- A description of the loss
- A description of any injuries
When you call to report your loss, a Travelers claim customer service professional will document the details of the loss, provide you with a claim number, and assign your claim to one of our claim professionals. And remember, the sooner you call Travelers to report your loss, the sooner we can help you.
I don't have all the information needed to report my claim. What should I do?
You should report your claim to Travelers as soon as possible, even if you don't have all the necessary information. The faster you do so, the sooner we can start assisting you. Your claim professional will be contacting you throughout the claim process, so you will always have the opportunity to update information.
What happens after I report my claim?
Shortly after reporting your loss, a Travelers claim professional will call you to discuss what will happen next and what your insurance policy covers. He or she will also answer any questions you have. For auto and property claims, the representative will usually set up a time to inspect the damage in person. Remember, your Travelers claim professional is there to be your guide throughout the claim process. We understand that most of our customers are not insurance experts, so we are here to help every step of the way.
How long will it take to settle my claim?
Every loss is different, so the length of time needed to settle a claim varies. The time it takes to inspect the damage and investigate the claim will determine the time needed to settle your claim. Your Travelers claim professional will help you through each step of the process and answer any questions you have about your claim.
When can I expect payment?
First, we will review the facts of the loss to determine what happened and whether the loss is covered by your insurance policy. For damaged property or vehicles, this usually requires an in-person inspection. Once your claim professional determines whether the policy covers the loss, we can generally write you a check based on our estimate of the damage, either on the spot or soon afterward.