Privacy & Security
Sections:
Privacy statement for consumers
California Consumer Privacy Act Disclosure
Travelers cybersecurity practices
Online privacy statement
Revised April 9, 2025
The Travelers Indemnity Company and its affiliates ("Travelers") value your privacy. This Online Privacy Statement will inform you about how we use and disclose information that we and our vendors collect from your visits to travelers.com and other websites (the “Websites”) and software applications (the “Apps”) that we own or operate and that link to this Online Privacy Statement. Collectively, the Websites and the Apps are the “Services”.
This Online Privacy Statement only applies to information collected through the Services. If you have purchased or applied for an insurance product from us, please also see our Privacy Statement for Individual U.S. Personal Insurance Consumers, which applies to the information that we collect about policyholders and applicants, through the Services as well as any other medium. Travelers does business in a number of different jurisdictions. Additional Privacy Statements may apply depending on your jurisdiction or customer relationship.
How we may use personal information How personal information may be disclosed Your choices regarding tracking technologies Safeguarding personal information Updates to this online privacy statement “Personal Information” is information that identifies or is reasonably capable of being associated with you. Personal Information may in certain circumstances include such information as name, address, phone number, email address, credit history, social security number, driver’s license number, credit or debit card number, policy or claim information, automobile and home information, health information, username and passwords for online accounts, telematics, and geolocation data. Personal Information may also include information such as IP address, browsing history and other internet activity information collected when you use our Services. If you apply for a job or register with our career center, Personal Information may, in certain circumstances, also include information about your work and educational history, and other information you choose to provide in connection with your application. Additionally, depending on the App and your device and application permission settings, the Apps may have access to certain information or features on your device, such as calendar events, geolocation (approximate and precise), media and files (including photos), camera, microphone, and phone and call information. If you do not permit the Apps to have such access, the Apps, including portions or features, may not function properly or as expected. If you submit any Personal Information relating to other people to us or to our vendors, you represent that you have the authority to do so and to permit us to use the information in accordance with this Online Privacy Statement. We may use Personal Information: We may use various tools, including new and emerging technologies, to process Personal Information. We may use information we collect, including aggregated or de-identified data, to enhance and improve our services and data analytics, as well as for internal business purposes, including the development and refinement of processing models and other technologies. Your Personal Information may be disclosed: We, as well as vendors operating on our behalf and other third parties, may collect information about you and your use of the Services using cookies, Flash objects, web beacons, pixel tags, embedded scripts, and other tracking technologies, such as: We, our vendors, and other third parties use information collected through tracking technologies: This Online Privacy Statement does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us. Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose through or in connection with the Apps or social media pages we control. Please note that we use the Google Maps API(s), which is subject to the Google privacy policy, available at http://www.google.com/privacy.html, as such policy may be amended by Google from time to time. The Website provides you a tracking technology management tool that allows you to change your preferences as to some of the tracking technologies that are enabled on the Website. To set or modify your tracking technologies click the “Do Not Sell or Share My Personal Information” link in the footer of the Website. To effectively manage cookies via this tool, you must set cookie preferences on all web browsers that you use. If you clear the cookies on your web browser(s) or device(s), you may need to set your cookie preferences again. In addition, here is more information on how you may take steps to manage your preferences regarding tracking technologies using tools that we do not provide: Please be aware that even if you are able to opt out of certain kinds of targeted advertising or tracking technologies through these tools, you may continue to receive other types of advertising, including advertising not tailored to your interest or advertising in other contexts. Removing or blocking tracking technologies can impact your user experience and some functionality may no longer be available. These choices may be browser or device-specific, so if you use more than one browser or device, it may be necessary to make these choices in each of them to ensure your preferences are accounted. The Services are maintained by us in the United States, and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. We seek to use reasonable physical, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us at Travelers Consumer Affairs, One Tower Square, Hartford, CT 06183, or email to privacy@travelers.com. We may change this Online Privacy Statement at any time. Please take a look at the “Revised” legend at the top of this page to see the date of the last revision. Any changes will become effective when we post the revised Online Privacy Statement on the Services. Your use of the Services following these changes means that you accept the revised Online Privacy Statement.
Personal informationHow we may use personal information
We retain Personal Information for as long as permitted or required by applicable law, including to fulfill our purposes for the Personal Information.How personal information may be disclosed
Tracking technologies
Third party services
Your choices regarding tracking technologies
Maintenance of the services
Safeguarding personal information
Updates to this online privacy statement