skip to main content
Travelers Home Page
  • About Travelers
  • Careers
  • For Agents
  • For Investors

Problems logging in?   |   Register now

  • For Individuals
    • Overview
    • Products
      • Car
      • Home
      • Renters
      • Condo
      • Landlord
      • Boat & Yacht
      • Weddings
      • Umbrella
      • All Products
    • Tools & Resources
      • Insurance 101
      • Home Central
      • Travelers Garage
    • Affinity Group Discount
    • Online Service
      • Get a Quote
      • Find an Agent
      • Report a Claim
      • Pay Your Bill
  • For Business
    • Overview
    • Products & Solutions
      • Overview
      • Boiler & Machinery
      • Commercial Auto & Trucking
      • Cyber
      • Environmental Liability
      • Excess Casualty & Umbrella
      • General Liability
      • Global Insurance
      • Inland Marine
      • Management & Professional Liability
      • National Programs
      • Ocean Marine
      • Property
      • Small Business Owner's Policy
      • Surety Bonds
      • Workers Compensation
        • Find an Agent
        • Report a Claim
        • Pay Your Bill
    • Industries
      • Overview
      • Agribusiness
      • Architects, Engineers & Surveyors
      • Auto & Truck Dealers
      • Business Services
      • Construction
      • Education
      • Energy & Renewable
      • Equipment Dealers
      • Financial Institutions
      • Food Services
      • Health & Related Services
      • Hospitality & Recreation
      • Manufacturing
      • Marine Industries
      • Museums & Fine Art
      • Non-Profit
      • Oil & Gas
      • Public Entities
      • Real Estate
      • Retail
      • Technology
      • Transportation
      • Wholesale & Distribution
        • Find an Agent
        • Report a Claim
        • Pay Your Bill
    • Services
      • Overview
      • Risk Control
      • Claim
      • Premium Audit
      • Online Customer Tools
      • Risk Management Information Services
      • Travelers Client Advantage
        • Find an Agent
        • Report a Claim
        • Pay Your Bill
    • Small Business
      • Overview
      • Automobile Insurance
      • Business Owner's Policy
      • Data Breach
      • Employment Practices Liability
      • Professional Insurance
      • Umbrella Insurance
      • Workers Compensation Inurance
        • Find an Agent
        • Report a Claim
        • Pay Your Bill
    • Large Business
      • Overview
      • Casualty
      • Cyber
      • Management & Professional Liability
      • Property
        • Find an Agent
        • Report a Claim
        • Pay Your Bill
    • Multinational Business
    • Insights & Expertise
      • By Topic
      • By Industry
        • Find an Agent
        • Report a Claim
        • Pay Your Bill
      • Find an Agent
      • Report a Claim
      • Pay Your Bill
  • Claim Center
    • Overview
    • Claim Services
      • Report a Claim
      • Should I File a Claim
      • Roadside Assistance
      • Auto Glass & Windshield Repairs
      • Check Claim Status
      • Upload Your Files
      • Find Claim Service Providers
    • Claim Support
      • Individuals
      • Business
      • Customer Stories
    • Report Fraud
    • Catastrophe
      • Get a Quote
      • Find an Agent
      • Report a Claim
      • Pay Your Bill
  • Prepare & Prevent
    • Overview
    • Individuals
      • For Households
      • For Drivers
      • Boating
      • Identity Theft
      • More
    • Business
      • Business Continuity
      • Cyber Security
      • Supply Chain Management
      • Workplace Safety
      • More
    • Weather
      • Emergency Preparedness
      • Hurricanes
      • Thunderstorms
      • Winter Storms
      • More
      • Get a Quote
      • Find an Agent
      • Report a Claim
      • Pay Your Bill
  • About Travelers
    • Overview
      • Awards & Recognition
      • Careers
      • Community
      • Diversity & Inclusion
      • Environment, Social & Governance Practices
      • History
      • Investors
      • Media Resources
      • News
      • Travelers Championship
      • Travelers Institute
      • Get a Quote
      • Find an Agent
      • Report a Claim
      • Pay Your Bill
  • Contact Us
    • Get a Quote
    • Find an Agent
    • Report a Claim
    • Pay Your Bill

Main Navigation

  • For Individuals

      • Insurance for Individuals

      • Products

        • Car
        • Home
        • Renters
        • Condo
        • Landlord
        • Boat & Yacht
        • Weddings & Events
        • Umbrella
        • More
      • Tools & Resources

        • Insurance 101
        • Home Central
        • Travelers Garage
      • Affinity Group Discount

      • Online Service

    • family sitting in car

      It’s easy to get a free quote for auto insurance from Travelers in just a few minutes.

      Get an auto quote now
  • For Business

      • Products & Solutions

        • Commercial Auto & Trucking
        • Cyber
        • General Liability
        • Management & Professional Liability
        • Property
        • Small Business Owner's Policy
        • Surety Bonds
        • Workers Compensation
        • More
      • Industries

        • Construction
        • Energy & Renewable
        • Financial Institutions
        • Healthcare
        • Manufacturing
        • Real Estate
        • Technology
        • Transportation
        • More
      • Insights & Expertise

      • Services

        • Risk Control
        • Claim
        • Premium Audit
        • More
      • Pay Your Bill

      • Small Business

      • Large Business

      • Multinational Business

      • For Business Overview

    • Extreme Weather and Your Business

      Extreme Weather and Your Business [Video]

      Disaster events can affect any business, and getting back up and running may take longer than one may think. Learn what Travelers is doing to help.

      Watch the video
  • Claim Center

      • Report a Claim

      • Should I File a Claim?

      • Roadside Assistance

      • Auto Glass & Windshield Repairs

      • Check Claim Status

      • Upload a File

      • Find Claim Service Providers

        • Auto Repair Shops
        • Emergency Property Services
        • Medical Providers
      • Support for Individuals

        • Auto Support
        • Home & Condo Support
        • Renters Support
        • Boat & Yacht Support
        • Umbrella Support
      • Support for Business

        • Auto Support
        • Property Support
        • Workers Comp Support
        • General Liability Support
        • More
      • Catastrophe Response

      • Customer Stories

      • Report Fraud

      • About Travelers Claim

    • Travelers Claim professional

      Travelers offers a network of specialized services.

      Find claim services
  • Prepare & Prevent

      • Featured

      • Individuals

        • For Households

          • Fire Safety
          • Home Maintenance
          • Home Safety
          • Smart Home
        • For Drivers

          • Distracted Driving
          • Safe Driving
          • Teen Driving
          • Traveling
        • Boating
        • Risk Index
        • Identity Theft
      • Business

        • Business Continuity
        • Risk Index
        • Cyber Security
        • Driver and Fleet Safety
        • Facilities Management
        • Product and Service Liability
        • Supply Chain Management
        • Workplace Safety
      • Industries

        • Construction
        • Manufacturing
        • Small Business
        • Technology
      • Weather

        • Earthquakes
        • Emergency Preparedness
        • Hurricanes
        • Thunderstorms
        • Tornadoes
        • Weather Alerts
        • Winter Storms
    • ice dam hanging off roof

      How to Identify and Help Remove an Ice Dam [Video]

      Understanding how an ice dam forms and how to remove one promptly can help prevent serious damage.

      Learn more
  • Contact Us

Privacy & Security

Sections:

Online Privacy Statement

Privacy Statement for Consumers

Additional Privacy Statements

Travelers Information Security Practices

Security Tips for Customers

Travelers Information Security Practices

Travelers takes data security seriously and has a multi-faceted approach to strengthen the security of customer information. We use administrative, technical and physical safeguards to protect information in our care. We have established a wide range of comprehensive data security protections and maintain an overall data risk management strategy that includes monitoring emerging security threats and assessing appropriate responsive measures and steps to react accordingly.

Organizational Structure

The Travelers Information Security department is led by the Chief Information Security Officer (CISO), who has responsibility for information security, risk and business continuity programs. The CISO reports to the Chief Information Officer and is a member of the enterprise risk team. The CISO provides quarterly updates on the information security, risk and business continuity programs to the Board of Directors and executive management. Our security team is comprised of over 100 trained individuals, many of whom hold advanced industry certifications.

organization image organization image

Policy and Governance

At Travelers, data protection is embedded throughout our business operations and information technology program. Our goal is to provide a disciplined approach to safeguarding our customer data and company information assets. As a foundation to this approach, Travelers maintains a comprehensive set of information security policies and standards which have been developed in collaboration with a wide range of disciplines, such as information technology, information security, legal, compliance and business. Annually, Travelers undergoes an SSAE 18 SOC 2 examination by an independent external audit firm. In addition, we continuously self-assess against our internal policies, which are in alignment with and based upon ISO 27001, using our internal risk assessment process and a wide variety of frameworks and regulations available, such as the NIST Cybersecurity Framework, New York Department of Financial Services Cybersecurity Requirements for Financial Services Companies, and the Payment Card Industry Data Security Standard. Our comprehensive and collaborative approach allows us to further the organizational culture of data security awareness, the effectiveness of data governance and the responsiveness to evolving data management protocols.

policy and governance image policy and governance image

Technology

Travelers utilizes sophisticated tools designed to protect information through the use of technology including: multifactor authentication, firewalls, intrusion detection and prevention systems, vulnerability and penetration testing, and identity management systems. We implement encryption using a risk-based approach. Our identity and access management systems employ both commercial authentication products from leading companies as well as internally developed systems based on prevailing industry standards. We include periodic recertification access for key data, and we utilize multifactor authentication based on the level of risk. We monitor events to understand exceptions to normal processing and then act on those anomalies. We participate in vulnerability information sharing networks and track industry and government intelligence sources for impact in the marketplace and deploy necessary updates as appropriate. Travelers has a robust software patch management process that includes risk assessment and risk-based update schedules. These systems are designed, implemented and maintained to provide a high level of security to safeguard sensitive data.

technology image technology image


Training

Travelers provides its employees with data security awareness, education and training. Travelers has a team of information security personnel engaged in data risk management education and ongoing training to employees with access to Travelers information assets. Our annual security awareness training covers a broad range of security topics from password protection and social engineering to privacy and compliance. We provide ongoing training via computer-based training, targeted training, security materials and presentations, company intranet articles, email publications and various simulation exercises.

training image training image

Third Party Relationships

Travelers utilizes a comprehensive information security diligence and oversight process for its third party vendors. This process is a component of Travelers' supplier management program. Prior to the commencement of services, Information Security performs a risk/rating assessment of all vendors that will have access to and process Travelers data and conducts formal, comprehensive risk assessments on certain service providers based on the risk/rating assessment. Re-assessment occurs on an ongoing basis, the frequency of which is determined based on a risk assessment and rating process. The assessment process utilizes a comprehensive questionnaire which addresses aspects of the vendors' data security controls and policies, including business continuity, as well as onsite assessments for higher risk relationships.

third party relationship picture third party relationship picture

Incident Response

Travelers has implemented a Security Incident Response Framework. The framework is a set of coordinated procedures and tasks that will be executed by the Travelers incident response team to ensure timely and accurate resolution of computer security incidents. Travelers uses risk analysis to select components of the plan to test. We conduct tabletop exercises, testing components of the plan several times annually.

Incident respones image Incident respones image

Compliance

Travelers expects all employees to act in accordance with the highest standards of personal and professional integrity in all aspects of their employment and to comply with all applicable laws and Travelers policies.

Our information security framework includes regular compliance assessments with Travelers policies and standards and applicable state and federal statutes and regulations. Compliance with our internal data security controls is validated through the use of security monitoring utilities and through rigorous internal and external audits. In addition, we proactively perform self-assessments against regulatory frameworks such as the NIST Cybersecurity Framework.

comliance image comliance image

Additional information regarding privacy and security, including Travelers Privacy Statements, is available at: Online Privacy Statement

Travelers logo

© 2019 The Travelers Indemnity Company. All rights reserved.

  • Travelers on Facebook
  • Travelers on YouTube
  • Travelers on Twitter
  • Travelers on LinkedIn
Products & Services
  • For Individuals
  • For Businesses
  • Claim Services
  • Prepare & Prevent
Our Company
  • About Travelers
  • Careers
  • Investors
Connect
  • Customer Support
  • MyTravelers®
  • For Agents
Legal & Compliance
  • Terms of Service
  • Privacy & Security
  • Accessibility
  • Producer Compensation Disclosure