Claim Center

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Everything you need at your fingertips

Here you’ll find resources to help you manage your claim experience, including access to your claim status, file uploads and secure messaging to your Claim professional. You can also find information to help you navigate the claim process.


Manage your claim experience

Use the resources in this toolkit to help you through the claim process — including finding vendors, checking the status of your claim and learning about our innovative digital claim solutions.

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Understanding the claim process

Navigating the claim process is easier if you know what’s ahead. Learn about what’s next after you file a claim, important claim terms and more.

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Travelers claim capabilities

Learn more about the teams that contribute to Claim’s exceptional service. 

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“I was devastated by the loss of family items, precious childhood videos, photos, papers, artwork and too many things to mention. As I toured the basement wreckage, on the Travelers smartphone app, I was cared for and treated with compassion and understanding.”

Personal Insurance customer