When things go wrong, we're here to help.
Most routine claims can be filed using the "File a Business Claim" page. If you'd like to report or file a claim by phone you can do so with the following contact numbers:
- Commercial Accounts: 800-238-6225
- National Accounts: 800-832-7839
- Construction: 877-828-4132
- Northland: 800-328-5972
- Cyber/Tech: 800-238-6225
Regardless of how you choose to file your claim, you should notify us as soon as possible after an incident occurs. The sooner you notify us, the sooner we can help.
Looking for your policy or account number?
Your account or policy number can be found on the policy declarations page, the monthly billing notice, or your vehicle identification card.
You can request loss runs via email@example.com.
Please include the Policy Number, Policy Period and Line of Business in your email. Specify Excel or PDF format.
Customer Resource Group
The Customer Resource Group provides a single, on-demand point of contact connecting you to experienced Claim Account Executives. Reach us by phone, email or live chat.
Our customer portal provides resources to help support your business’s risk management goals. Register now for access.
Product Specific Resources
Travelers claim services is dedicated to improving the claim process and we're investing heavily to meet your expectations. You can learn more about our tools, processes and investments with the links below.