Claim Resources for Your Business
Explore the resources below to learn more about our claim tools and services.
When things go wrong, we're here to help.
Most routine claims can be filed using the "File a Business Claim" page. If you'd like to report or file a claim by phone, you can do so with the following contact numbers:
- Commercial Accounts: 800.238.6225
- National Accounts: 800.832.7839
- Construction: 877.828.4132
- Northland: 800.328.5972
- Cyber/Tech: 800.238.6225
- Auto Glass Claims: 800.238.6225
Additionally, email reporting is available by contacting First.Report@travelers.com. Business Insurance claim reporting worksheets can be found here.
Regardless of how you choose to file your claim, you should notify us as soon as possible after an incident occurs. The sooner you notify us, the sooner we can help.
For agents
If you're an agent, you can find help with your claims on the ForAgents portal.
Looking for your policy or account number?
Your account or policy number can be found on the policy declarations page, the monthly billing notice or your vehicle identification card.
General resources
Loss reports
You can request loss runs via lossruns@travelers.com.
Please include the policy number, policy period and line of business in your email. Specify Excel or PDF format.
Customer resource group
The Customer Resource Group provides a single, on-demand point of contact connecting you to experienced Claim account executives. Reach us by phone, email or live chat.
Risk Control
Our customer portal provides resources to help support your business’s risk management goals. Register now for access.
Policy-specific resources
Travelers Claim services is dedicated to improving the claim process and we're investing heavily to meet your expectations. You can learn more about our tools, processes and investments with the links below.
Workers compensation
Where to send medical bills
If you are looking for information about where to send medical documentation related to a workers compensation claim, use this list to find the mailing addresses by state.
Contact the TravCARE® Nurse Line
With the TravCARE Nurse Line, injured employees receive immediate medical guidance from a nurse who can recommend the appropriate level of care using evidence-based medical guidelines. Call 800.238.6225 and choose the following prompts to be directed to a TravCARE nurse.
1 -Business Insurance
1 - New Claim
4 - Workers Compensation Claim
2 - To file a claim speak to a TravCARE nurse
2 - Injured employee has not yet sought treatment
1 - Injured employee is available to speak with a nurse
Provider networks
Recovering from a workplace injury can be an overwhelming experience. One of the first steps is finding a quality medical provider and getting the necessary treatment. Travelers offers ConciergeCLAIM® Nurse clinics, where an in-person nurse is available to help coordinate care. You can also learn more about how our Travelers PreferredSM medical providers help your injured employee get the treatment they need as they begin their recovery journey.
More resources
Nurse and medical resources
TravComp® overview
Auto
Property
General liability