Claim Resources for Your Business

Employee Shaking Hands with a customer.

Explore the resources below to learn more about our claim tools and services.

When things go wrong, we're here to help.

Most routine claims can be filed using the "File a Business Claim" page. If you'd like to report or file a claim by phone, you can do so with the following contact numbers:

Additionally, email reporting is available by contacting Business Insurance claim reporting worksheets can be found here.

Regardless of how you choose to file your claim, you should notify us as soon as possible after an incident occurs. The sooner you notify us, the sooner we can help.

For Agents

If you're an agent, you can find help with your claims on the ForAgents portal.

Looking for your policy or account number?

Your account or policy number can be found on the policy declarations page, the monthly billing notice or your vehicle identification card.

General Resources

Loss Reports

You can request loss runs via

Please include the policy number, policy period and line of business in your email. Specify Excel or PDF format.

Customer Resource Group

The Customer Resource Group provides a single, on-demand point of contact connecting you to experienced Claim account executives. Reach us by phone, email or live chat. 

Risk Control

Our customer portal provides resources to help support your business’s risk management goals. Register now for access.

Policy-Specific Resources

Travelers Claim services is dedicated to improving the claim process and we're investing heavily to meet your expectations. You can learn more about our tools, processes and investments with the links below.

Workers Compensation


Where to Send Medical Bills

If you are looking for information about where to send medical documentation related to a workers compensation claim, use this list to find the mailing addresses by state.

Contact the TravCARE® Nurse Line

With the TravCARE Nurse Line, injured employees receive immediate medical guidance from a nurse who can recommend the appropriate level of care using evidence-based medical guidelines. Call 800.238.6225 and choose the following prompts to be directed to a TravCARE nurse.

1 -Business Insurance
1 - New Claim
4 - Workers Compensation Claim
2 - To file a claim speak to a TravCARE nurse
2 - Injured employee has not yet sought treatment
1 - Injured employee is available to speak with a nurse

Provider Networks

Recovering from a workplace injury can be an overwhelming experience. One of the first steps is finding a quality medical provider and getting the necessary treatment.

Travelers offers ConciergeCLAIM® Nurse clinics, where an in-person nurse is available to help coordinate care and Travelers PreferredSM medical providers to help your injured employee get the treatment they need as they begin their recovery journey. Travelers PreferredSM providers have demonstrated better outcomes when treating workplace injuries. To learn more, visit our Provider Search page.

More Resources

Nurse and Medical Resources

TravComp® Overview

Workers Compensation State Resources

Claim Workers Compensation Capabilities





General Liability