When things go wrong, we're here to help.
Most routine claims can be filed using the "File a Business Claim" page. If you'd like to report or file a claim by phone you can do so with the following contact numbers:
- Commercial Accounts: 800-238-6225
- National Accounts: 800-832-7839
- Construction: 877-828-4132
- Northland: 800-328-5972
- Cyber/Tech: 800-238-6225
- Auto Glass Claims: 800-238-6225
Additionally, email reporting is available by contacting First.Report@travelers.com. Business Insurance claim reporting worksheets can be found here.
Regardless of how you choose to file your claim, you should notify us as soon as possible after an incident occurs. The sooner you notify us, the sooner we can help.
ForAgents
If you're an agent, you can find help with your claims on the ForAgents portal.
Looking for your policy or account number?
Your account or policy number can be found on the policy declarations page, the monthly billing notice, or your vehicle identification card.
General Resources
Loss Reports
You can request loss runs via lossruns@travelers.com.
Please include the Policy Number, Policy Period and Line of Business in your email. Specify Excel or PDF format.
Customer Resource Group
The Customer Resource Group provides a single, on-demand point of contact connecting you to experienced Claim Account Executives. Reach us by phone, email or live chat.
Risk Control
Our customer portal provides resources to help support your business’s risk management goals. Register now for access.
Product Specific Resources
Travelers claim services is dedicated to improving the claim process and we're investing heavily to meet your expectations. You can learn more about our tools, processes and investments with the links below.
Workers Compensation
Where to Send Medical Bills
If you are looking for information about where to send medical documentation related to a workers compensation claim, use this list to find the mailing addresses by state.
Contact the TravCARE Nurse Line
With the TravCARE Nurse Line, injured employees receive immediate medical guidance from a nurse who can recommend the appropriate level of care using evidence-based medical guidelines. Call 800-238-6255 and choose the following prompts to be directed to a TravCARE nurse.
1 -Business Insurance
1 - New Claim
4 - Workers Compensation Claim
2 - To file a claim speak to a TravCARE nurse
2 - Injured employee has not yet sought treatment
1 - Injured employee is available to speak with a nurse
More Resources
Auto
Property
General Liability
