Nurse and Medical Resources
Travelers nurses work with Claim professionals to help manage the medical components of workers compensation claims. Our patented nurse triage methodology assigns nurses to claims where they can add value early in the claim process.
ConciergeCLAIM® Nurse
ConciergeCLAIM® Nurse helps your injured employees navigate the claim process with nurse case managers located at health care clinics across the country.
These professionals can meet with your injured employees face to face and use their medical background to facilitate care recommended by medical providers, ultimately leading to more prompt and accurate decisions. They’re also able to set expectations about the claim process, thereby reducing uncertainty and the potential for litigation.
TravCare® Nurse Line
The TravCare® Nurse Line is staffed by nurses committed to helping employers and their employees manage the impact of a workplace injury.
With TravCare® Nurse Line, injured employees receive immediate medical guidance from a nurse who can recommend the appropriate level of care using evidence-based medical guidelines. The service is available 24 hours a day, 365 days a year and is staffed by both English- and Spanish-speaking nurses.
Additionally, Travelers can leverage telemedicine solutions that allow injured employees to connect with healthcare providers to diagnose and treat patients without the need to travel to an office.
CM Plus for Medical Only Claims
We provide the flexibility to assign nurses to medical-only claims where there is a risk of future lost-time days or of increased medical care.
Return-to-Work Coordination
With the support of our nurses, Claim professionals communicate with the injured employee, medical providers and employers to ensure the injured employee is on track to return to work when medically appropriate.
Utilization Review
Our nurses also work with providers and injured employees to ensure treatment is related to a workplace injury, saving money by eliminating unnecessary office visits.