For an employee who is injured at work, navigating the workers compensation claim process can be confusing.
An injured employee meeting face-to-face with a Travelers ConciergeCLAIM® Nurse provides the injured employee with a better understanding of the claim process and an explanation of next steps, leading to a better claim outcome.
Providing you with a higher level of service
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How Does It Work? Our Nurses:
Meet in person with the injured employee to discuss their injury and the treatment plan developed by the treating physician
Explain the injured employee’s responsibilities in the claim process including the importance of attending medical appointments
Partner with the treating physician, the employer and the injured employee to identify potential opportunities for return to work, including temporary modified or alternative-duty work
Travelers: ConciergeCLAIM® Nurse Customer Testimonial
The Travelers ConciergeCLAIM Nurse program provides injured employees support and guidance throughout the workers compensation claim process.