Property Claim Capabilities
When your business or personal property is damaged, you need claim support that considers your specific needs, and Travelers is investing to ensure you get it.
With Travelers, you’re supported by a team of Claim professionals with the knowledge and training to assist you with all types of property claims, and the tools and technologies that can help you get back to normal. We can also give you the information you need to make an informed decision about whether to file a claim.
Here are some of the ways we’re improving the claim experience.
Responding to Catastrophic Events
Our dedicated Catastrophe Response Team and National Catastrophe Center coordinate response activity as a situation develops. In the event of a large catastrophe, we have thousands of employees ready to help. Our investments in this space allow us to resolve most claims within 30 days1.
1 Based on Personal and Business Insurance catastrophe claim data, 2018-2022
Help When You Need It
When you file a property claim, Travelers can offer you dispatch services for water and fire mitigation, tree removal, and temporary repairs. We can also assist with finding short-term housing. This means you’ll have more of the resources you need to get back to normal even before an inspection takes place.
Flexible Inspection
Property losses can vary greatly in terms of size, scope, nature. Our investments in predictive models help us choose the right inspection method — from capturing precise exterior measurements with smartphones to virtual or on-site inspections using drones — we tailor our approach to ensure accurate and efficient assessments for your claim.
Connecting You to Contractors
It’s hard to find good repair help. With MyTravelers Repair Network for Property you get access to 10,000+ vetted contractors who will perform high-quality repairs for your claim. This simple and convenient digital experience is backed by a workmanship warranty for up to five years.
Learn more about the capabilities that power our claim processes below.
Travelers Claim University, our training and professional development facility located in Windsor, CT, provides technical training and leadership development to more than 10,000 Claim professionals. Since opening in 2007, this roughly 200,000 square foot facility has been a symbol of Travelers’ commitment to helping our Claim professionals become some of the best in the business.
Claim University provides rigorous training for Claim professionals and uses a variety of teaching methods, including traditional and online classes, experiential learning, specialized labs and digital media.
At Travelers, our services don’t always end after payment of a claim.
Losses may be the result of another party's actions or failure to act. In these cases, insureds may have the legal right to pursue recovery of incurred damages. Subrogation is the process by which we pursue the person or entity at fault for a loss.
Each National Recovery Center focuses on a line of business for effective pursuit against responsible parties. The subrogation team consists of over 300 professionals, as well as a designated team for complex and high value losses. This network is further supported by extensive enterprise resources: internal forensic engineers who provide consultation and analysis, a state-of-the-art lab for evidence testing and storage and in-house counsel for legal consultation. Our data and analytic capabilities also allow Travelers to maximize recovery efforts and understand industry trends for optimal results. We tailor our recovery strategies to provide superior subrogation service to you.
Our nationally accredited forensics laboratory is staffed with engineers, scientists and technicians whose varied backgrounds and experience enable them to bring focused expertise to any loss scenario. These experts analyze numerous products every year and can provide specialized insight into causation, product failure and accident analysis.
In addition to our laboratory staff, Travelers employs forensics engineers dedicated to general liability. Located in our Risk Control lab and throughout our regional offices, these engineers provide Claim professionals with valuable technical advice on cause and liabilities related to a claim. Our skilled staff, specialized resources and state-of-the-art laboratory reflect our commitment to helping you in the event of a claim.