What to Expect During a Workers Compensation Claim for Employers

Workers compensation claim process Workers compensation claim process

A workers compensation claim can be an unfamiliar process involving many parties and responsibilities. Here’s an overview of what you can expect during the claim process.

File the claim and work with your Claim professional

After you’ve been notified of a workplace injury or illness, it is your responsibility to report the claim to Travelers promptly. After the claim has been reported, a Travelers Claim professional may contact you to gather details about the incident and your injured employee.

Help your employees navigate the recovery process

If an injured employee has questions or concerns about their claim, you can direct them to MyTravelers® for Injured Employees. It gives your injured employee a single point of access to help them more conveniently communicate with their Claim professional and get relevant information as they move through the claim process. To find the name of the assigned Claim professional, check if a claim is still open or find billing information, search by the claim number and date of injury here.

Participate in your employee’s return-to-work plan
Your role in your injured employee’s recovery is important. You may be asked to provide an alternative work arrangement for an injured employee until they are able to return to their regular job.

Here's some material you may need:

  • Prescription Fill Form – Travelers/CSS
    Use this form to request pharmacy authorizations.

  • Upload a File
    Securely upload your documents and photos to your Claim professional.

  • COVID-19 Medical Solutions (Travelers / CSS)
    Learn how our workers compensation medical resources are approaching the COVID-19 pandemic.

  

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