What to Expect During a Workers Compensation Claim For Providers

Workers compensation claim process Workers compensation claim process

A workers compensation claim can be an unfamiliar process involving many parties and responsibilities. Here’s an overview of what you can expect during the claim process.

Commonly Requested Information

As a provider you may have questions about a claim, policy or injured employee. The self-service tools below can connect you to the information you need:

  • To find the name of the assigned Claim professional, check if a claim is still open or find billing information, search by the claim number and date of injury here.
  • File Upload allows you to securely send bills and other documents directly to the appropriate Claim team.
  • Contact our Provider Inquiry Center at 1-877-228-2758 if you need to review bill information, confirm body part or date of an injury or ask other questions.

Virtual Visit

Virtual Visit is a real-time communication option that keeps you connected to Travelers via video call.

The service offers a secure and effective way to discuss time-sensitive information, such as injury details or diagnostic findings, and can connect you to Claim professionals who may be able to help determine compensability, verify treatment requests or create a modified duty release. It also allows Medical Case Managers to virtually attend appointments, keeping them up to speed with patients’ progress and treatment plans.

Virtual visit adds flexibility to the claim experience with safe and secure video conversations.

Here's some material you may need:

  • Upload a File
    Securely upload your documents and photos to the assigned Claim professional.
  • eBilling
    Log-in or register for electronic billing.