Because We Care...
We are finding new ways to be a corporation of good citizens.
Travelers understands that a healthy private sector depends on durable and reliable public institutions – and we are invested in strengthening both. That is why we created Citizen TravelersSM, our nonpartisan civic engagement initiative. Through in-house programming and nonprofit partnerships, we are giving our more than 30,000 employees the resources and support to learn more, engage in our democracy as informed citizens and help shape the civic life of their communities.
Pedaling for progress
Drawing on his experiences as an auto liability severity manager at Travelers, as well as on his lifelong passion for cycling, Jonathan has become a leading and engaged voice for bike and pedestrian safety in his own backyard. Through his service on his county’s Bicycle Pedestrian Advisory Committee, he is helping his community design and deploy less dangerous streetscapes. “This is an opportunity through my local government to have a say,” he noted. The result is a safer community for all – a priority close to Jonathan’s heart and central to our work at Travelers.
[BIRDS CHIRPING]
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Logo: Citizen Travelers.
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Text: Pedaling for Progress.
Tampa, FL. From above, trees and lawn pass by. A white ibis stands in tall grass.
A foot pedals a bike. A reptile swims. Bike gears turn. Three people ride forward on a street.
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Jonathan, Unit Manager, Claim Auto, Travelers.
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JONATHAN: I'm Jonathan. I started at Travelers in January of 2008. In my role as the Auto Liability Severity Manager, the team handles a wide variety of catastrophic injuries.
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A fire engine crosses a street and passes two bicyclists.
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Many times, and unfortunately, it may be car and pedestrian or car and bicyclists, these type of losses are huge emotional scars, and not only emotional scars by the families that are involved here, but also the claims professional. I've always been a lifelong bike rider.
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Jonathan puts on a yellow vest and zips it up. He puts on fingerless gloves and fastens a helmet buckle under his gray beard. He looks forward with soft eyes behind glasses.
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I typically also commute to the office. The Travelers office is about 14 miles south of here in downtown Tampa. We are still a very car-centric community. If you were here 10 years ago, it would be very unfriendly to bicycles. You had traffic that was traveling 55 miles an hour past you.
And so I'm looking at ways that you can make those areas safer. So I was appointed onto Hillsborough County's Bicycle Pedestrian Advisory Committee. This is an opportunity through my local government where I have a say as to the incorporation of bike lanes, the use of roundabouts versus traffic lights and preventing conflict zones.
And this route that we're on is the commonly used route. Walkers will use it and that sometimes is a hazard. Peter's a friend who's in a very active rider in the area and also was interested in some civic engagements.
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Peter, Bicycle Pedestrian Advisory Committee, Hillsborough County.
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PETER: Jonathan is a certified ride leader marshal. Anytime we're riding, we are safer with him in the group because he knows what to look for.
JONATHAN: These losses happen every day, multiple times during the day. And this is one area where perhaps we can have a slight impact in preventing it.
PETER: He's committed to bike safety in this area. Each one of us are pushing towards safer riding. We're all working towards those things.
JONATHAN: The end result then ideally would be there would be less impact, less deaths, less fatalities.
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Jonathan plays a ukulele.
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I work for a company that supports this. Isn't that awesome? And it supports what's important to their employees.
It allows me to practice that engagement. Your voice is going to be unique, and it's going to be a different perspective. Use it.
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Logo and text: CITIZEN TRAVELERS. To learn more, visit travelers.com/CitizenTravelers. Citizen Travelers is a nonpartisan initiative to empower Travelers employees to take part in the civic life of their communities. ©2025 The Travelers Indemnity Company. All rights reserved. Travelers and the Travelers Umbrella logo are registered trademarks of The Travelers Indemnity Company in the U.S. and other countries.
Answering the call
As volunteer leaders with their local fire departments, Jason and Dan are both using skills they developed at Travelers to make their communities safer and more resilient. Jason brings his experience as a Property Field Training Manager at Travelers to his role as Chairman of his local fire district, while Dan applies the troubleshooting skills he uses as a Technology Engineer at Travelers to his position as Assistant Fire Chief of his town. Both are filling a critical need in their communities, dedicating their time and talents to solving problems and ensuring emergency services are available to anyone who needs them.
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Logo: Citizen Travelers, Answering the Call. Enfield, Connecticut. A cloudy sky hangs above a two-story building with a large parking lot. Text: Jason, Property Field Training Manager, Travelers.
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JASON: I'm Jason. I'm a property field training manager.
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Day breaks over skyscrapers.
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I've been with Travelers for almost 14 years now.
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Fire trucks park inside of a fire station. Jason examines a truck as he uses a phone.
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I'm the chairman of the North Thompsonville Fire District Board of Fire Commissioners. I've been on the board for 12 years.
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Jason stands outside of a city building.
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You think of a fireman and going to a call, and they show up and they dump water on it. But there's really so much more to it than that.
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Text: Hebron, Connecticut. A large boulder on the side of the street is painted as an eagle's head. Sign: Welcome to Hebron. Two men talk inside of a fire station. Text: Dan, Consulting Technology Engineer, Travelers.
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DAN: I'm Dan. I am a consulting technology engineer.
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Dan uses a keyboard in an office.
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I deal primarily with exchange servers and mailboxes that are on them.
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Network switches display rows of green indicator lights. Multiple ethernet cables connect to the switches, with numbered labels on the cable ends.
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I'm one of the assistant fire chiefs in the Hebron Fire Department.
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A fireman's helmet displays text: Hebron 10, Fire Department. A vehicle drives past a church. Another car pulls into the long driveway of a two-story home.
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There's always opportunities to contribute to your community. Any bit of time is something that will be worthwhile for both you and for the town.
JASON: So being civically involved with my community and with the fire district has certainly carried over to my job at Travelers.
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A dalmatian statue stands in front of the North Thompsonville Fire District 10 building. In a time lapse, the sun rises over a Travelers Umbrella statue in a city square.
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Something as simple as knowing the amount of smoke that there is at a fire and how it travels through a home.
DAN: A lot of what I do in my full-time IT job is troubleshooting and trying to figure out what's wrong with something and trying to figure out what you need to do to fix that.
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Dan points to one of many gauges on a wall.
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If you're good at troubleshooting, I think usually you'd be good as a firefighter or as an EMT just because you've got that same mindset of, there's something going on.
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A fire truck rolls out of the garage.
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Let me figure out what it is and what I can do to solve that.
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Multiple fire trucks fill a spacious garage. Yellow lights flash on the back of one of the trucks.
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JASON: So Scott is a long-time friend of mine.
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Jason speaks to Scott Kaupin, Former Mayor, Enfield.
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He is the former mayor of the town of Enfield.
SCOTT KAUPIN: Enfield as a community, especially in local government, relies on the volunteer.
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Scott and Jason grin as they speak to a group of firefighters in a break room.
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And we see that it's harder and harder to recruit volunteers, whether it's for here in the fire department, boards and commissions.
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Jason and Scott have a conversation while standing in a command center.
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So it does require a special kind of person that wants to invest their time in the community.
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Jason speaks to another man as they stand behind a fire truck.
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JASON: The Travelers emphasis on civic engagement is unique. It made me feel good as a Travelers employee to know that there was a focus on getting people involved in their community. My community matters to me, so to me, it's worth putting that extra effort in and that extra time.
DAN: There's always new things to learn, new problems to solve.
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Dan smiles as he sits on the front grille of a firetruck.
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And that's one of the things that I love doing is trying to figure out how to solve a problem and make it better for someone. It's very rewarding.
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Text: Citizen Travelers. To learn more, visit travelers dot com slash citizen travelers. Citizen Travelers is a nonpartisan initiative to empower Travelers employees to take part in the civic life of their communities. The Travelers Indemnity Company, all rights reserved. Travelers and the Travelers Umbrella logo are registered trademarks of the Travelers Indemnity Company in the U.S. and other countries.
Partnering for public safety
After 25 years of pouring his heart and soul into his work with the police department, Jim knows a lot about the power of partnership in fostering safer communities. After transitioning from his role in public service to corporate security, Jim did not hesitate when the mayor asked him to volunteer as Chairman of the Board of Police Commissioners. “I am forever appreciative of this community. I couldn’t imagine not wanting to give back,” he said.
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Logo and text, Citizen TravelersSM, Partnering for Public Safety. Text: Jim, Corporate Security, Travelers. Jim smiles at you.
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JIM: Hi, I'm Jim. I'm a director of corporate security operations. My primary duty is I oversee a 24/7 control center, Hartford campus.
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Jim walks into the control center and checks a monitor screen. The room has many computer monitors up on a wall and on desks.
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I just finished just over 25 years with the New Britain Police Department.
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Jim is in a kitchen, and coffee drips into a mug decorated with the shield of the New Britain Police Department.
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I poured my heart and soul into that career, but I certainly never stopped caring about the men and women of the police department.
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A photo of Jim in police uniform and smiling and waving is on a frame that is decorated with three brass stars at the top. The text New Britain Police Department is below the stars. In the next scenes, Jim uses a computer, then walks in a hallway while holding a coffee cup.
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I had just retired four or five months earlier and started my new position at Travelers. And I received a call from the mayor and asked would I please come back to serve in the capacity as commissioner on the New Britain Board of Police Commissioners.
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Jim walks towards the entrance of the police department building.
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I said yes in an instant.
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Text: Mayor Erin Stewart, New Britain, CT. Mayor Stewart talks to Jim and Chief Matthew Marino on the building's balcony. A flagpole with the flag of the USA is in the background.
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ERIN STEWART: Civic engagement and civic involvement is, unfortunately, something that people take for granted. But it's people like Jim who are involved right from the beginning doing it out of the genuineness of their heart, that's important and that's what makes our communities thrive.
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Jim poses in the police department building.
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ERIN STEWART: That's what makes our community stronger. That's eventually what is going to make our entire nation stronger.
JIM: The city of New Britain has been very good to me.
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Suburban housing in New Britain. Jim walks across a street crossing downtown near a church. We soar above the police department building, then zoom and hover just above the entrance.
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My experiences here have the full range from wonderful to horrific, but it made me the man that I am.
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Jim walks into the police department building.
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And I am forever appreciative of this community. I could not imagine not wanting to give back.
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Overhead images of the town are seen. A man sits at a desk in a church library and writes on a pad while referring to a book.
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Pastor Barger.
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Pastor Barger stands and walks towards Jim with a bright face.
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GERVAIS BARGER: Hello, chief. How are you doing?
JIM: I'm doing really good.
GERVAIS BARGER: Oh my goodness.
JIM: How are you?
GERVAIS BARGER: So great to see you, sir.
JIM: Great to see you.
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The two men shake hands and hug each other. A street sign near the church indicates a crossroads of Main St. and Chestnut St.
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GERVAIS BARGER: Chief, I'm telling you, my view of policing changed because of you.
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Jim nods slightly as he listens to Pastor Barger. Text: Rev. Gervais Barger, Pastor of Peace Mission Ministries, New Britain, CT.
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And the path that you were trying to create was one where the police department is one that's transparent.
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A photo shows Pastor Barger shaking hands with Jim as he gives Jim a framed document. Text: Humanitarian Award, Black Ministers Alliance of New Britain.
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And I want you to know Jim, we gave you that award because it embodied the things that you were doing in the city and how we genuinely felt of the great job that you were doing.
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Jim and Pastor Barger smile brightly as they hug and shake hands in the church library. We fly towards the facade of the police department building. We are back on the building's balcony, where Mayor Stewart, Jim, and Chief Marino are talking.
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ERIN STEWART: I think having Jim serve as head of the police commission, it's monumental for this community because in the trusted and respected person that you are throughout our community. And you established that when you were chief, but you're continuing that in service in a different role and volunteering, might I add, for that too.
JIM: Mayor Stewart, you inspired me. We had a big team effort throughout. Chief Marino, you were a part of it. I saw you go from patrolman to sergeant to lieutenant to captain, and now chief.
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Chief Marino nods as he listens to Jim. Jim poses with his arms crossed in the lobby of the police department building. Text: Chief Matthew Marino, New Britain, CT Police Department.
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MATTHEW MARINO: Jim's always going to be chief to me. He set the example that I want to live up to as a chief now.
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A police car turns right and heads near the church. We are back on the building's balcony, where Mayor Stewart, Jim, and Chief Marino are talking.
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ERIN STEWART: We've been through a lot. And our city is not necessarily an easy one. And so having that respect and people that are respected in the community through and through serve in these volunteer roles, it means a lot for how the public views and interacts with our police department today.
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A small lake in a park, a street lined with low buildings, the campus of Central Connecticut State University. We are back on the building's balcony, where Mayor Stewart, Jim, and Chief Marino are talking.
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ERIN STEWART: And you did a lot of laying the groundwork to help where we are today for that.
JIM: When I started working at Travelers, civic engagement was a reoccurring theme.
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Jim works in the control center with a colleague, then they wave goodbye to each other.
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It's a theme that I embrace.
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Jim buys coffee from two brightly smiling workers at Brew & Moo coffee shop, then they wave goodbye.
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You have to just stay involved, contribute, and make where we live the best possible place.
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Jim smiles at you. Text: Citizen TravelersSM. To learn more, visit travelers.com slash Citizen Travelers. Citizen Travelers is a nonpartisan initiative to empower Travelers employees to take part in the civic life of their communities. The Travelers Indemnity Company. All rights reserved. Travelers and the Travelers Umbrella logo are registered trademarks of The Travelers Indemnity Company in the U.S. and other countries.