Remarkable Things Happen When People Care
We hope that the value of shared purpose comes through in the brand manifesto. In a world that is all too polarized, our business demonstrates the power of common cause to unite people across distance and differences. Our shared sense of responsibility drives us, and we believe it can unify our communities, too.
Alan Schnitzer, Chairman and Chief Executive Officer
Who Cares?
The world can sometimes feel full of negative headlines. Yet every day, millions of you are there to help one another, writing a positive story and proving remarkable things happen when people care.
[MELLOW MUSIC]
(DESCRIPTION)
Upside-down: a wildfire rages as flames consume a hillside.
[FIRE CRACKLING]
(SPEECH)
[SPEAKER]: Who cares about all those wildfires out West?
(DESCRIPTION)
Upside-down: a violent wave from a hurricane surge crashes into traffic lights.
[WAVES CRASHING]
Upside-down: aerial footage of homes submerged in water after a disaster.
(SPEECH)
[SPEAKER]: Who cares about one more hurricane?
(DESCRIPTION)
Upside-down: lightning flashes in a dark sky.
[THUNDER CRASHES]
Upside-down: a woman motorist sits stranded on top of a car submerged in violent water.
[WATER RUSHING]
Screen starts rotating clockwise.
(SPEECH)
[SPEAKER]: Who cares about a stranger in trouble?
(DESCRIPTION)
Upside-down while the screen rotates clockwise: an unhoused man pushes a shopping cart full of items against a city backdrop at night.
(SPEECH)
[SPEAKER]: Or the homeless?
(DESCRIPTION)
Upside-down while the screen rotates clockwise: a father, mother and daughter hold each other while lying on a sidewalk in a city.
(SPEECH)
[SPEAKER]: The hungry?
(DESCRIPTION)
Screen still rotating clockwise: an elderly woman stands in her front yard with her walker.
(SPEECH)
[SPEAKER]: The old?
[MUSIC SPEEDS UP]
(DESCRIPTION)
Screen rotates right side up: two young girls staple a poster to a utility pole filled with signage for good causes. It reads, WALK TO FIGHT CANCER.
(SPEECH)
[SPEAKER]: Who cares?
(DESCRIPTION)
Upside-down: the young girls’ feet run to their next lamppost transitioning to the feet of brave firefighters running through smoke toward a wildfire. The image quickly rotates right side up.
A close-up of a woman firefighter’s face as she lifts her face shield.
(SPEECH)
[SPEAKER]: Actually,
[UPLIFTING MUSIC]
(DESCRIPTION)
Silhouettes of two firefighters spraying a fire hose onto a raging fire.
[ON SCREEN TEXT]
563,000 OF YOU
(DESCRIPTION)
A firefighter guides a horse by its halter out of a stable while fires rage in the near distance.
[SIRENS IN THE DISTANCE]
(SPEECH)
[SPEAKER]: Five hundred sixty-three thousand of you who risked your lives to fight fires.
(DESCRIPTION)
Silhouette of a firefighter running towards a pickup truck parked by a forest engulfed in flames.
(DESCRIPTION)
Scene passes down a soup kitchen table as volunteers on the left side serve the hungry on the right.
[ON SCREEN TEXT]
1,500,000 OF YOU
(SPEECH)
[SPEAKER]: One million five hundred thousand of you who fed the hungry.
(DESCRIPTION)
Tail lights flash on a car, stranded in water up to the hood of a sedan.
Two volunteers deliver a tower of pizza boxes in a dinghy.
[ON SCREEN TEXT]
9,900,000 OF YOU
(SPEECH)
[SPEAKER]: Nine million nine hundred thousand of you who delivered aid after a disaster.
(DESCRIPTION)
Aerial shot of a relief worker rescuing a man stranded on the roof of his home.
A group of people form a human chain in violent waters to reach the woman motorist on top of her car.
[ON SCREEN TEXT]
60,000,000 OF YOU
(SPEECH)
[SPEAKER]: More than 60,000,000 of you who helped someone in need.
(DESCRIPTION)
Aerial shot over a rally of thousands of people.
[ON SCREEN TEXT]
200,000,000 OF YOU
(SPEECH)
[SPEAKER]: All two hundred million of you who gave to good causes.
(DESCRIPTION)
The two young girls walk in the rally with their grandmother wearing a head scarf. One of the girls holds a homemade sign that says, THIS FAMILY FIGHTS TOGETHER.
The firefighter evacuates the horse and the rancher from the fire.
The woman motorist reaches out to grab the hand of the person closest to her in the human chain.
(SPEECH)
[SPEAKER]: Every day, millions of you are there to help one another.
(DESCRIPTION)
A man knocks on the back of a van stranded in a snowbank, before another car pulls it free.
A stranger pushes someone in a motorized wheelchair up a steep hill in the rain, captured on a smartphone.
Smartphone footage of two children delivering a balloon to an elderly woman’s door. She hugs the little girl.
Staff and teammates of a school basketball team lift up a player with cerebral palsy. They cheer as he makes a basket.
(SPEECH)
[SPEAKER]: Because remarkable things happen when people care.
(DESCRIPTION)
Two volunteers shake hands and hug at a community volunteering event.
(DESCRIPTION)
[LOGO]
Travelers
The Travelers Indemnity Company and its subsidiaries and affiliates, One Tower Square, Hartford, CT 06183.
Who Cares About One Small Store?
Days after a hurricane, two Travelers employees faced miles of debris to help turn one small store into a beacon of hope for the community.
(DESCRIPTION)
[HURRICANE WIND SOUNDS]
Palm trees bend and shake in the face of strong hurricane winds. Waves crash against them.
[GENTLE MUSIC]
(DESCRIPTION)
[ON SCREEN TEXT]
Inspired by true events.
(DESCRIPTION)
A 2-liter soda bottle floats by in the aisle of a flooded grocery store. Water drips from the ceiling.
(DESCRIPTION)
[ON SCREEN TEXT]
Who cares about one small store?
(DESCRIPTION)
The grocery store’s sign that reads MANGROVE MARKET lies broken in two in a pool of water on the ground outside. Smartphone footage shows the outside of the grocery store flooded from a storm. Cut to airplane wheels touching down.
(SPEECH)
[KEVIN]: We insured this one store that everyone depended on. So we needed to get down there.
(DESCRIPTION)
Kevin, a Travelers Claim Rep in a red Travelers polo shirt, speaks to a car rental agency employee, who shakes his head. Scott, another Travelers Claim Rep wearing a dark blue Travelers polo shirt, drives up behind him in an old minivan.
(SPEECH)
[SCOTT]: In these situations, car rentals are hard to come by.
(DESCRIPTION)
Kevin buckles his seatbelt while Scott smiles at him jokingly.
(SPEECH)
[SCOTT]: It’s a classic.
(DESCRIPTION)
Kevin doesn’t take the bait, stares straight ahead.
(SPEECH)
[KEVIN]: Let’s go.
(DESCRIPTION)
They drive off, the rear of the minivan dented and damaged.
(SPEECH)
[SCOTT]: We took what we could get.
(DESCRIPTION)
They drive through a devastated neighborhood. Aerial footage shows a road damaged by the storm, parts of it completely underwater. A home nearby is destroyed, its insulation falling out.
(SPEECH)
[KEVIN]: Everything was destroyed. Even the causeway was washed out.
(DESCRIPTION)
They walk through what’s left of a marina. A boat has been upended and sits against the dock.
(SPEECH)
[SCOTT]: We just needed to find a way over.
(DESCRIPTION)
Scott finds a man with a small boat that doesn’t seem damaged.
(SPEECH)
[SCOTT]: Could you get us to Sanibel?
[FISHERMAN]: I could try.
(DESCRIPTION)
Scott turns to Kevin, standing further away on the dock. Kevin gives him a thumbs-up.
(DESCRIPTION)
Cut to Kevin and Scott on the boat. They hold on tightly as the boat captain navigates the rough waters. The damaged causeway looms in the distance. Ashore, Scott picks up a bicycle by a hand-painted sign that says USE AND RETURN. He leaves a child’s pink bicycle for Kevin, who gives him a stare.
(SPEECH)
[SCOTT]: We would find bicycles and (laughs) it was take a bike, leave a bike.
(DESCRIPTION)
Scott struggles with his cruiser, as if he hasn’t ridden a bike in a long time. Kevin pedals quickly on the child’s bike and passes him. They make it to the flooded grocery store and survey the damage with the store owner, using flashlights to see in the dark.
[WATER SPLASHING]
(SPEECH)
[KEVIN]: …and this
[SCOTT]: Yeah.
[KEVIN]: That’s where the water came down.
(DESCRIPTION)
The screen fades to black.
[ON SCREEN TEXT]
Three weeks later
(DESCRIPTION)
The store owner walks alongside the front of the store with a woman carrying a case of bottled water and bananas. Behind them, a damaged door is boarded up and someone climbs up on a ladder to reach the roof. The store owner begins to staple a cardboard sign to a post while workers repair the MANGROVE MARKET sign. It’s been joined together again.
(SPEECH)
[KEVIN]: Getting open wasn’t about making money. It was about giving hope.
(DESCRIPTION)
The store owner waves goodbye to the woman who came in for water in front of her cardboard sign that says WE’RE OPEN. Meanwhile, another customer exits the re-opened store with supplies and other members of the community approach the store and embrace, glad to see each other again.
(SPEECH)
[SPEAKER]: Remarkable things happen when people care. Travelers.
(DESCRIPTION)
[LOGO]
Travelers
Coverage subject to eligibility, availability, and policy terms. The Travelers Indemnity Company and its subsidiaries and affiliates, One Tower Square, Hartford, CT 06183.
Who Cares About a Lost Ring?
When a customer lost her engagement ring down a city grate, one Travelers employee stopped at nothing to get it back.
[WHIMSICAL MUSIC]
(DESCRIPTION)
A young woman exits a subway station and starts removing her left leather glove.
[ON SCREEN TEXT]
Inspired by true events
(DESCRIPTION)
As she approaches a grate on a city sidewalk, her engagement ring flies out. She watches, horrified as it bounces and then falls through the grate into the dark depths of the city in slow motion.
[RING BOUNCING ON METAL GRATE]
(DESCRIPTION)
[ON SCREEN TEXT]
Who cares about a lost ring?
(DESCRIPTION)
Close-up of a Travelers Claim Rep in a white Travelers shirt a couple of days later at the same location. He takes a digital borescope inspection camera out.
(SPEECH)
[TRAVELERS CLAIM REP]: We received a claim about a lost ring. We could’ve just written a check, but I really felt for them.
(DESCRIPTION)
He feeds the probe into the city grate and sees the lost ring lying underground on the digital screen. He makes a call on his smartphone.
(SPEECH)
[TRAVELERS CLAIM REP]: I’m looking for someone to get me into a grate…
(DESCRIPTION)
It starts raining. He starts pushing the camera back into his backpack to escape.
[POURING RAIN]
(SPEECH)
[TRAVELERS CLAIM REP] Hold on.
(DESCRIPTION)
The lost ring is lying on the ground. Rainwater rushes through and pushes it over the edge.
[WATER RUSHING]
The screen cuts to black.
(DESCRIPTION)
The Travelers Claim Rep is back at the grate with the young woman and her fiancé. The three of them kneel by the grate, straining to lift it together. A uniformed man in the background walks toward them.
(SPEECH)
[FIANCÉ]: It’s very heavy.
(DESCRIPTION)
The uniformed man approaches carrying something in his hand. He’s a doorman from the building nearby. He taps the Travelers Claim Rep on the shoulder and offers him a crowbar.
(SPEECH)
[DOORMAN]: You need this?
(DESCRIPTION)
The Travelers Claim Rep reaches out to accept it, smiling.
(SPEECH)
[TRAVELERS CLAIM REP]: Yes, I do.
(DESCRIPTION)
[METAL SLIDING]
The grate slides open and the Travelers Claim Rep, young woman and her fiancé peer into the opening. The Travelers Claim Rep climbs down the ladder into a tunnel filled with standing water. He shines his flashlight below him as he descends. He steps into the water.
[RUNNING WATER THEN WATER SPLASHING]
(SPEECH)
[TRAVELERS CLAIM REP]: I was about to give up.
(DESCRIPTION)
The Travelers Claim Rep advanced through the underground tunnel, searching with his flashlight in the water and along the sides.
(SPEECH)
[TRAVELERS CLAIM REP]: And then…
(DESCRIPTION)
He crouches down. His determined face is lit by the glow of his flashlight. The lost ring is lying close to a drain. Water rushes over it. His hand reaches down, and retrieves it just in time.
(SPEECH)
[TRAVELERS CLAIM REP]: I spotted it.
(DESCRIPTION)
His hand emerges from the grate opening above ground holding the ring. A crowd has gathered.
[CHEERING]
(DESCRIPTION)
The young woman’s fiancé takes the ring from the Travelers Claim Rep. He exhales as he gets down on one knee. The young woman looks overcome with emotion.
(SPEECH)
[FIANCÉ]: Will you…please not lose this ring again?
[FIANCÉE]: Yes. (laughs)
(DESCRIPTION)
Her fiancé puts the engagement ring back on her hand and they embrace as he stands. The crowd of onlookers clap and cheer. He turns to shake the Travelers Claim Rep’s hand and then the doorman’s. She thanks them both.
(SPEECH)
[SPEAKER]: Remarkable things happen when people care. Travelers.
(DESCRIPTION)
[LOGO]
Travelers
Coverage subject to eligibility, availability, and policy terms. The Travelers Indemnity Company and its subsidiaries and affiliates, One Tower Square, Hartford, CT 06183.