COVID-19: State Required Notifications

Some states require specific billing relief notifications to be posted, and those are listed below.

Delaware

The state of Delaware is providing policyholders who missed premium payments between March 25 and July 1, 2020, at least a 90-day period to repay the outstanding amounts in three equal monthly installments, without penalty or interest. If you were adversely affected by COVID-19 and wish to enter into such a monthly installment plan for the missed payments, or if you have any questions, please see below:

For U.S. Business Insurance and Bond & Specialty Insurance customers: Contact us at 1-800-252-2268.

For U.S. Personal Insurance customers: There is no need to call if your outstanding amount is $10 or more, as the billing relief is being provided automatically and you will have 12 months to make payments. If you have questions, please call 1-800-842-5075.

New Jersey

For New Jersey customers who experienced financial hardship due to COVID-19, Travelers provided a 90-day grace period to pay premiums. This grace period was applied to all installment payments, including renewal down payments. Policies were not canceled due to nonpayment, late fees were not charged and late payments were not reported to credit agencies from March 26-July 30, 2020. In addition, late payments will not be considered in any future premium calculation. Premiums due during the grace period may be paid over the remainder of the current policy term or a 12-month span, whichever time frame is longer.

New York

For New York customers, we provided billing relief for individuals and small businesses that could demonstrate financial hardship due to COVID-19 from March 27 through July 6, 2020. During this period, we suspended cancellation, conditional renewal and nonrenewal of policies due to nonpayment. We also did not charge interest, late fees or penalties and we did not report late or nonpayments to credit agencies. Premium payments due during the time period March 27 through July 6, 2020, may be paid in monthly installments. If you were adversely affected by COVID-19 and wish to enter into such a monthly installment plan for the missed payments, or if you have any questions, please see below:

For U.S. Business Insurance and Bond & Specialty Insurance customers: Contact us at 1-800-252-2268.

Washington, D.C.

For Washington, D.C., customers who are experiencing financial hardship due to COVID-19, Travelers is offering a grace period to pay premiums for the duration of the designated public health emergency. During this time, we are suspending cancellation and nonrenewal of policies due to nonpayment. We are also waiving installment, late payment and reinstatement fees. Late payments will not be considered in any future premium calculation. Premium payments due during this time period may be paid in 12 monthly installments beginning one month after the designated public health emergency ends.

More Information

Please contact a Travelers billing representative if you would like to discuss your specific billing arrangements.

For U.S. Personal Insurance, call 1-800-842-5075.
For U.S. Business Insurance and Bond & Specialty Insurance, call 1-800-252-2268.