Social Media Guidelines

Travelers participates in many online communities. Our goal is to provide an open and engaging forum to share, discuss and learn about Travelers and our products and services. If you have a specific question regarding your policy or claim, please contact us directly so that we may assist you. Please be respectful of the opinions expressed by participants and keep these guidelines in mind when posting:

  • Protect your personal information: Be aware that social sites are public forums. Do not reference or share any personal information. If you are a customer of Travelers please keep your claims, account or policy information confidential. For questions about an individual insurance matter, please contact us directly.
  • Stay on topic: Comments should be relevant to our posts and discussions taking place.
  • Be considerate: Use of obscene, derogatory, hateful, discriminatory or offensive language, comments, or images are unacceptable.
  • Do not solicit: Third—party advertisements and posts that promote or solicit are not allowed.

We reserve the right to remove posts that do not follow the above Guidelines or that we deem in any way to be disruptive, misleading, inappropriate or infringe on any intellectual property or any rights of others. If an individual's disruptive behavior persists, we may permanently block that person from participating. While we are excited to hear from everyone, it is important to note that postings by fans and followers to Travelers Facebook, X or YouTube pages do not necessarily reflect the opinions of Travelers, nor does Travelers in any way warrant their accuracy.

As a company policy, Travelers and its employees do not accept or consider unsolicited ideas, including but not limited to ideas for new, innovative or improved products or services, processes, advertising campaigns, marketing plans, or new product names. Accordingly, any information provided to Travelers shall be deemed non-confidential and Travelers shall be free to use such information on an unrestricted basis, without any compensation to you.

While Travelers maintains a presence in many social media communities across the web these communities are not hosted by Travelers and are subject to the individual site's terms of use. These websites are third-party entities unaffiliated with Travelers. Travelers is not responsible for the use of or for the privacy or security policies or content on any of these websites or any other third-party sites that may be linked to from these communities. Please consider reviewing the privacy and legal notices of all websites prior to use. By posting to these communities, you agree to be bound by these guidelines and terms of use.

Facebook: Our official Travelers pages, and are hosted by Facebook and bound by the Facebook statement of rights and responsibilities and privacy guidelines.

X: Our official Travelers handles, Travelers, AskTravelers, TRV_careers are hosted by X and bound by the X terms of service and privacy guidelines.

LinkedIn: Our official Travelers page, is hosted by LinkedIn and bound by the LinkedIn user agreement and privacy guidelines.