Claim Services

Travelers Bond & Financial Products Claim is comprised of dedicated claim professionals equipped with the expertise needed to handle management liability and surety claims.  Our dedicated professionals are located in over 35 locations across the country so you will always receive superior claim service.

For a printable version of this page, click here.

Claim Reporting Information

  • Email:  bfpclaims@travelers.com
  • Fax:  888.460.6622
  • Mail for Management Liability Claims:
    (Directors & Officers, Errors & Omissions, Fiduciary, Employment Practices Liability, and Crime)
    Travelers Bond & Financial Products Claim
    385 Washington Street
    Mail Code 9275-NB03F
    St. Paul, MN 55102
  • Mail for Surety Claims:
    (Commercial and Construction Surety Bonds)
    Travelers Bond & Financial
    Products Claim
    ATTN:  Surety Claim
    One Tower Square, S102A
    Hartford, CT  06183

Rest assured our claim professionals are ready to help.  When you call you can always expect to be assisted promptly and treated with the utmost respect, integrity, professionalism and skill.  Just call us at 800.842.8496.  Phone line is operated 24/7.

Specialty Coverage Reporting Questions

  • Financial Institutions Property & Casualty - Call 800.238.6225
  • CyberRisk/Data Breach - Call 800.842.8496, choose prompt #3
  • Identity Fraud – Email: BondClaimIDFraud@travelers.com or Call 800.842.8496, choose prompt #2
  • Kidnap & Ransom Coverage – Call Olive Group (US): 713.918.6401 or (UK):  +44 (0) 207.240.3237

You may also want to notify your Agent or Broker when a Claim is made against you.

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Travelers Casualty and Surety Company of America and its property casualty affiliates.
One Tower Square Hartford, CT 06183

This material does not amend, or otherwise affect, the provisions or coverages of any insurance policy or bond issued by Travelers. It is not a representation that coverage does or does not exist for any particular claim or loss under any such policy or bond. Coverage depends on the facts and circumstances involved in the claim or loss, all applicable policy or bond provisions, and any applicable law. Availability of coverage referenced in this document can depend on underwriting qualifications and state regulations.