Navigating the Auto Estimate and Repair Process

Travelers has a variety of ways to help you obtain an estimate in order to determine the value of your vehicle’s damage.


You always have the right to choose where your vehicle will be repaired. You may also ask your Claim professional for help with options that best fit your needs, such as:


ConciergeCLAIM®: Travelers’ one-stop option for estimates and auto repair. After you receive an estimate, you can choose to stay for repairs that are guaranteed for as long as you own your vehicle.


Estimate Review: If you already have an estimate from the repair shop of your choice, you may submit it to Travelers for review. Depending on the severity of the damages, we will advise if this is an option for you.

Scheduled inspection: Typically, a Travelers staff appraiser or Heavy Equipment Technical Specialist can come to your location of choice, inspect the vehicle and provide an estimate on the spot that outlines the necessary repairs.


Once your vehicle is at a shop being repaired, it is possible that additional damages may be found. Your repair facility will contact Travelers directly to discuss any supplement to your original estimate. Travelers will work with you and your chosen repair facility to make sure quality repairs are performed on your vehicle. If you have any questions about your estimate or the repair process, contact your Travelers Claim professional.


Download our estimate guide