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ConciergeCLAIM® Auto

Providing you with a higher level of service

If your vehicle is damaged in an accident, Travelers ConciergeCLAIM® can help, whether you just need an estimate or the full range of our claim services.

Our ConciergeCLAIM locations handle many types of vehicles - from sedans and SUVs to cargo vans and light to medium-duty trucks. You always have the right to decide where your vehicle will be repaired. If you choose ConciergeCLAIM, our partner body shops offer prompt, quality repairs, guaranteed for as long as you own your vehicle.

All statements herein are subject to the provision, exclusions and conditions of the applicable policy. For an actual description of all coverages, terms and conditions, refer to the insurance policy. Coverages are subject to individual insureds meeting our underwriting qualifications and to state availability.

How ConciergeCLAIM ® works

  • If you’re in an accident, call Travelers as soon as possible to report your claim. We’re available 24/7.
  • If you choose ConciergeCLAIM, your Travelers Claim handler can make an appointment for an estimate at your nearest ConciergeCLAIM center.1
  • On the day of your appointment, one of our Travelers Claim professionals or a shop representative will meet you at your nearest ConciergeCLAIM center, inspect your vehicle, give you a complete on-the-spot estimate and answer your questions.
  • Staying for repairs? We’ll also handle all rental arrangements for you right there.
  • We’ll monitor the repairs and keep you informed of the progress. Your Travelers Claim professional will handle all the details for you – from checking the completed work to contacting you the moment your vehicle is ready.
  • When your vehicle is ready, simply drop off the rental vehicle at the shop and be on your way.
  • Your repairs are fully guaranteed by the repair shop and backed by Travelers for as long as you own the vehicle.

Use the map below to locate a participating shop near you

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1 Customers always have the right to choose where their vehicle is appraised and repaired. They also have a right to choose a rental company. For appraisal and rental, state variations apply.