ConciergeCLAIM^® Nurse

For an employee who is injured at work, navigating the workers compensation process can be confusing.

An injured employee meeting face-to-face with a Travelers ConciergeCLAIM nurse provides the patient with a better understanding of the claim process and an explanation of next steps, leading to a better claim outcome.

Located at more than 60 occupational health clinics across the country, ConciergeCLAIM nurses:

• Meet in person with injured employees to discuss their injury and the treatment plan developed by the treating physician
• Explain the injured employee’s responsibilities in the claim process including the importance of attending medical appointments
• Personalize injured employee needs, such as aligning language or assisting with medical referrals
• Partner with the treating physician, the employer and the injured employee to identify potential opportunities for return to work, including temporary modified or alternative-duty work