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ConciergeCLAIM® Nurse

For an employee who is injured at work, navigating the workers compensation process can be confusing.

An injured employee meeting face-to-face with a Travelers ConciergeCLAIM nurse provides the patient with a better understanding of the claim process and an explanation of next steps, leading to a better claim outcome.

Located at more than 60 occupational health clinics across the country, ConciergeCLAIM nurses:

  • Meet in person with injured employees to discuss their injury and the treatment plan developed by the treating physician
  • Explain the injured employee’s responsibilities in the claim process including the importance of attending medical appointments
  • Personalize injured employee needs, such as aligning language or assisting with medical referrals
  • Partner with the treating physician, the employer and the injured employee to identify potential opportunities for return to work, including temporary modified or alternative-duty work

"Meeting face-to-face enables us to build trust with the patient more effectively, and I believe it’s because of that trust that we’re seeing the claim outcomes that we are.”
- Sarah Grace, Registered Nurse, ConciergeCLAIM Nurse program in Connecticut.

The Travelers ConciergeCLAIM® Nurse program provides injured employees support and guidance throughout the workers compensation claim process.

 

Travelers ConciergeCLAIM® Nurse program helped get an avid cyclist injured on the job, back on his bike and back to work.

Use the map below to locate a ConciergeCLAIM Nurse location near you

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