What if Additional Costs Are Found During My Property Repairs?

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Text: Travelers. Logo: A red umbrella. How do I request a review of additional costs found during my claim? A hand holds a magnifying glass over a home. A crack in the roof opens.

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SPEAKER: Occasionally, when your property is being repaired as part of a claim, previously undetected damages or unanticipated costs may arise. The good news is requesting a review of additional costs is simple.

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For example, if the estimate from your contractor is higher than the one from your adjuster, or if the repair costs exceed what was originally expected, follow the process outlined in this video to get started.

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Title: Getting Started.

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First, you or your contractor will need to provide documentation like an estimate, photos of the damage or receipts of any additional issues that need to be addressed. You can upload these files at travelers.com/upload.
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Approval and Next Steps. A hand inspects a document with a magnifying glass.

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Once submitted, we'll review your documents and determine if the additional damage is covered. Some things, like upgrades to your home, certain types of damage or out-of-pocket expenses not related to the claim, may not be eligible. A Travelers claim team member will contact you if further details are necessary.

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A document contains the text: Approved Estimate.

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Next, a claim professional will provide an updated estimate if additional repairs are needed. And if covered, you'll receive payment through your method of choice. We offer a variety of electronic payment options.

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Travelers is committed to supporting you during every step of your claim. We're here to assist until the paint is dry and the nails are in on your repair.

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The sun rises over the now repaired home.

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Visit MyTravelers.com or download the MyTravelers app for more information about your claim.

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Text: Travelers. Logo: A red umbrella. © 2025 The Travelers Indemnity Company. All rights reserved. Travelers and the Travelers umbrella logo are registered trademarks of the Travelers Indemnity Company in the U.S. and other countries. This material does not amend, or otherwise affect, the provisions or coverages of any insurance policy or bond issued by Travelers. It is not a representation that coverage does or does not exist for any particular claim or loss under any such policy or bond. Coverage depends on the facts and circumstances involved in the claim or loss, all applicable policy or bond provisions, and any applicable law. Availability of coverage referenced in this document can depend on underwriting qualifications and state regulations.