Multifactor Authentication for Injured Employees
Travelers is committed to helping you safely navigate the rapidly evolving cyber landscape. As a result, we’re implementing multifactor authentication (MFA) to protect you, our company and each other from cybercrime.
MFA is a security method that requires two or more authentication factors to verify a user’s identity. For example, when logging into a network, the first factor might be a username and password, while the second might include a one-time passcode sent to your smartphone.
What we’ll need from you
In addition to logging into MyTravelers for Injured Employees with your username and password, you will also be required to verify your identity through one of three methods of verification:
- SMS text
- Voice call
- Google Authenticator mobile application
Once live, you’ll be asked to register your MFA preferences when you log into MyTravelers for Injured Employees.
If you choose to authenticate via SMS text or voice call, you will be asked to enter a phone number to receive a one-time passcode. You’ll then be asked to enter the passcode provided by SMS text or voice call as a last step to set up your MFA.
If you choose to use Google Authenticator you can prepare yourself by clicking the link below or using the QR code to download the app for free.
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Contact Us
For questions about your claim or how this change affects you, message your Claim professional through MyTravelers.
For other technical support, contact the Help Desk at 844-505-7208 (Monday-Friday, 8 a.m. to 8 p.m. ET)
Frequently Asked Questions
Cybercrime is a growing threat, and organizations need to take precautions to secure their information and systems. Passwords are not always enough to prevent fraudulent sign-in attempts and breaches. MFA can help stop cyberattacks in their tracks, blocking 99.9% of account-compromising attacks.
The process for logging in at Travelers will now require MFA. This means that when you log in with your username and password, you will also be required to verify your identity through one of three methods of verification: Google Authenticator mobile application, SMS text or voice call.
Once MFA is implemented, you’ll need to reauthenticate every 30 days. You will also be prompted to reauthenticate if you clear your cache, cookies, or use a different device or internet browser.
You will receive an email indicating that there has been action on your account. It is important that your email address is current in your profile to ensure actions being taken on your behalf are valid.
Travelers recommends using the Google Authenticator app as your primary authentication option but suggests registering for SMS text and voice call as well. Google Authenticator can be downloaded for free from the App Store (Apple) or Google Play Store (Android).
Once you’ve registered, you’ll need to call the Help Desk if you need to reset your preferences. That’s why we recommend registering for all three options: Google Authenticator, SMS text, and voice call.
No. At this time, Google Authenticator is the only supported mobile authentication application.
There is no need to reauthenticate if you are accessing other applications that use the same MFA method and are using the same device and browser. Once you have authenticated, you can access all your applications.
MFA will work with most browsers; however, Internet Explorer 11 is being phased out and should not be used.
No. The MFA method will not change if your password is changed.
You will need to use an MFA to verify your login every 30 days when using the same device. If you are unable to authenticate with a mobile phone, we recommend registering your home phone number. If you need to reset or add an MFA method, contact the appropriate Help Desk.
For questions about your claim or how this change affects you, message your Claim professional through MyTravelers.
For other technical support, contact the Help Desk at 844-505-7208 (Monday-Friday, 8 a.m. to 8 p.m. ET)