Business Insurance Claims

Travelers Global Claim Services can respond to your claim needs in any part of the world. We provide continuity and consistency in managing claims by extending your company's claim handling preferences and corporate policies to overseas operations. To ensure that your company's claim service needs are met with a high level of competence and success, Travelers provides dedicated international claim services with access to a network of locational based claim experts who provide effective claim management. 

Our experts can tap into local claim investigators and attorneys who know the customs and laws of their respective countries. Travelers has the capability to deliver superior claim service wherever you do business. Whether handling claims at home or overseas, we'll provide the same timely information you need for optimum financial control, the same proactive attention to your company's specific needs, and the same experienced, aggressive approach to claim resolution. 

We also have separate claim units in Canada, the United Kingdom, and Ireland operated by Travelers, as well as Lloyd's (United Kingdom). Each of these claim units has their own staff of Claim professionals who know and understand local customs and practices and can provide the highest level of claim service. 

24/7/365 claim reporting 

To report a Global Products and Services loss: 

• Contact Your Agent 
• Use the online claim reporting system 
• Email your completed claim reporting worksheet to first.report@travelers.com; or 
• Call toll-free at 800.238.6225

Boiler & machinery claims 

With Travelers, customers and producers can expect to work with dedicated, highly skilled Equipment Breakdown Claim professionals. Located throughout the country, and backed by Travelers Risk Control infrastructure, they are extremely responsive. 

An individual Claim professional is designated to each investigation and will work with the client to develop a process that will deliver results. 

24/7/365 claim reporting 

To report an equipment breakdown (boiler & machinery) loss: 

• Contact your agent 
• Use the online claim reporting system 
• Email your completed claim reporting worksheet to first.report@travelers.com; or 
• Call toll-free at 800.238.6225

We offer the power and resources of a national company, with local expertise and autonomy. We're committed to providing our customers with claim service that is truly in-synch with the unique nature of their businesses. When a claim occurs, our Claim professionals apply their specialized knowledge and expertise to promptly and fairly handle each claim through to resolution. Because we handle only umbrella and excess claims, we identify and address the issues that can significantly affect your ultimate exposure. 

We specialize in: 

• Joint and several liability 
• Contractual indemnity 
• Additional insured issues 
• Punitive damages and other jurisdictional issues 
• Severity claims 
• Products liability 
• Catastrophic injury 
• Premises liability 
• Liquor liability 
• Construction-related losses 

24/7/365 claim reporting 

To report an excess casualty loss: 

• Contact your agent 
• Use the online claim reporting system 
• Email your completed claim reporting worksheet to first.report@travelers.com; or 
• Call toll-free at 877.238.6225

Travelers Claim professionals understand the complexities of inland marine and property insurance losses and possess a wealth of expertise across the industries we serve. Located across the country, we know your jurisdiction and can provide the specialized focus needed to achieve an optimal claim outcome. Working closely with Risk Control and Specialty Investigations Group professionals, we offer the expertise you need to keep your business running smoothly. 

When a claim does occur, our team is focused on your needs, delivering insight and access to industry experts who collaborate with our skilled adjusters for specialized repair issues. 

We have designated experts in the following industries: 

• Construction 
• Fine art, jewelry and other valuables 
• Renewable energy 
• Transportation and logistics 
• Specialty and heavy equipment 

By applying our expertise, knowledge and proactive loss management, we are able to deliver fast and fair claim outcomes to ensure you are back in business quickly. 

Travelers ocean marine claims

Travelers construction claims

We offer the power and resources of a national company, with local expertise and autonomy. The claim unit for Travelers Oil & Gas specializes in handling claims arising out of the exploration and production of oil and gas, both onshore and offshore. Travelers understands your business and the unique types of claims that can arise from those operations. Our experienced Claim professionals are dedicated exclusively to the oil and gas industry and are adept at contractual risk transfer/recovery including indemnity and additional insured issues.

You will have greater peace of mind knowing when that unexpected loss happens, your claims will be handled by dedicated professionals who specialize in the following areas:

• General liability
• Pollution liability
• Pollution clean up
• Control of well
• Auto
• Property and inland marine
• Crime
• Workers compensation
• Rigs and equipment

24/7/365 claim reporting

To report an oil & gas loss: 

• Contact your agent
• Use the online claim reporting system
• Email your completed claim reporting worksheet to first.report@travelers.com; or
• Call toll-free at 800.238.6225 

We offer the power and resources of a national company, with local expertise and autonomy. Claims against Public Entities are often unique in that they contain a potential element associated with governmental immunities or tort caps that may limit the entities' or their employees' liability. If not addressed correctly, such valuable protections might be waived. That's why it's critical to work with an insurance company that has experience in handling this type of loss and can help ensure that your interests are protected.

When you work with Travelers, you can trust you're working with experts in government insurance. We specialize in public entity business and maintain industry-specific expertise to better understand the challenges faced by public entities.

Our dedicated staff of experienced adjusters will meet your unique business needs. Our Public Sector Services (PSS) Oversight Unit provides direction and guidance to the dedicated commercial claim staff that handle claims on behalf of public entities. The members of the PSS Oversight unit have extensive knowledge of public entity claims (both federal and state) and act as a resource to our Claim professionals so that we take full advantage of the protections afforded to our public entity insureds. 

24/7/365 claim reporting 

To report a Public Sector loss: 

• Contact your agent
• Use the online claim reporting system
• Email your completed claim reporting worksheet to first.report@travelers.com; or
• Call toll-free at 800.238.6225 

We offer the power and resources of a national company, with local expertise and autonomy. Wind and solar claims can be complex and expensive. Travelers is dedicated to working with you to help resolve claims quickly utilizing our Claim professionals who know this industry.

Our national breadth, local presence and resources provide our renewable energy customers with the expertise they have come to expect and rely upon. 

24/7/365 claim reporting 

To report a Renewable Energy loss: 

• Contact your agent
• Use the online claim reporting system
• Email your completed claim reporting worksheet to first.report@travelers.com; or
• Call toll-free at 800.238.6225 

We offer the power and resources of a national company, with local expertise and autonomy. Travelers leads the industry in providing insurance to businesses in the technology sector. We have had a dedicated underwriting business unit since 1984 and a specialty claim unit - Technology claim - since 1998.

Technology claim is staffed with claim attorneys and veteran insurance professionals with the skills and experience necessary to resolve the complex, high-exposure claims that arise in the technology sector. We have strong litigation and litigation-management experience, as well as extensive knowledge of the legal and competitive environments in which our technology policyholders do business. 

24/7/365 claim reporting 

To report a technology loss: 

• Contact your agent
• Use the online claim reporting system
• Email your completed claim reporting worksheet to first.report@travelers.com; or
• Call toll-free at 800.238.6225 

We offer the power and resources of a national company, with local expertise and autonomy. We have approximately 2,000 Claim professionals who are dedicated to handling property claims, and dozens of Risk Control consultants at nearly 100 claim centers and satellite locations nationwide. These Claim professionals have local market knowledge including codes, regulations and jurisdictional requirements.

From minor weather events to large scale natural disasters, property losses can paralyze a business. Over 80% of our claim staff is strategically located throughout the U.S., allowing them to respond quickly and efficiently to your claim needs. We also house major case claim experts in the field, who average over 25 years of claim experience, to respond to the most severe losses.

24/7/365 claim reporting 

To report a National Property loss: 

• Contact your agent
• Use the online claim reporting system
• Email your completed claim reporting worksheet to first.report@travelers.com; or
• Call toll-free at 877.828.4132