General Liability Industry Experience

Travelers knows that in order to protect your business, it is critical that we understand it. Our size and scale allow us to deliver focused industry experience with knowledge of the unique aspects of your business.

Grey background-general liability claim, industry experience  

Products Liability

Every Travelers General Liability Claim office has teams of Products Liability Claim professionals with a broad range of training and resources to effectively manage products liability claims.

The Claim professionals have experience in:

  • Consumer products, such as food, toys, cosmetics, hunting equipment, electronics, furniture and marine equipment.

  • Commercial/industrial products, including motors, heavy duty equipment, boilers, valves, water distribution systems, office furniture, doors, elevators, refrigeration units and automotive parts.

  • Partnering with in-house, specialized resources, including Risk Control engineers, legal resources, the forensics lab, nurses and fraud professionals, to help evaluate the claimed loss.

  • Supply chain dynamics and evaluating risk transfer opportunities.

For customers that typically have low frequency but high severity claims, Travelers offers a centralized Products Liability team that may be right for you.

Large-Scale Events

Your business faces increasing exposure to large-scale events that have the potential to profoundly impact your operations. The Travelers Mass Torts team has the industry knowledge to help you manage claims, regardless of volume, severity or geographic spread.

Whether you are a national manufacturer of a product recalled due to potential listeria contamination or an automobile dealer of a recalled vehicle, our Mass Torts Claim professionals will provide responsive liability and crisis management resources through specialized claims services.

Personal and Advertising Injury

Our Business Torts Group manages claims presenting personal injury or advertising injury exposure to our customers. Business Torts Claim professionals have the industry experience and knowledge to successfully manage business-sensitive claims, such as cyber-related loss, alleged defamation or financial loss suffered due to errors and omissions.


Countrywide, our general liability offices have Claim professionals with specialized skills handling losses for specific industries. This helps us protect your business, brand and reputation.