Workers Compensation Digital Advantage

We’re continually making investments to improve the workers compensation claim experience. Here are a few of the digital capabilities we’re leveraging to help you and your injured employees.

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MyTravelers® For Injured Employees

Travelers offers an enhanced claim experience through the MyTravelers® For Injured Employees digital portal. This secure, web-based tool helps your injured employees navigate the workers compensation claim process and empowers them to take an active role in their recovery and return to work plans.  The portal’s features include the ability to message with a Claim or nurse professional, status updates, payment information and downloadable forms. MyTravelers® For Injured Employees can help your injured employees navigate the workers compensation claim process from injury to return to work.

Additional Predictive Modeling

Timely and appropriate intervention is critical in providing superior claim service to our customers. Travelers’ robust data and analytics capabilities support the development of claim management tools and ensure effective and timely deployment of resources at key points during the life of a workers compensation claim. We continue to make significant investments – refining our models and developing new ones – to provide maximum value and superior claim outcomes for our customers and their injured employees.

Some of the predictive models we use include:

  • A patented (2008) Nurse Triage Model that helps determine the need for nurse case management

  • A Subrogation Triage Model that helps us ensure that we pursue every reasonable opportunity for recovery

  • A Risk Control Triage Model that helps determine if it is beneficial to engage risk control to help mitigate future risks

Virtual Visit

Virtual Visit is a dynamic tool that enables you and your employees to video chat with a Claim or nurse professional in the event of a claim.

The tool offers a quick and easy way to collect time sensitive information, such as scene photos for determining compensability or updates immediately following a medical provider visit. It also allows for almost real-time updates following office visits when used by the Medical Case Manager during an Injured Employee’s provider appointment.

Virtual Visit adds additional flexibility to the claim experience, which can help injured employees get back to work as soon as medically appropriate by keeping them engaged and informed.